Account Director, Client Services

Ovative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and UnitedHealth Group transform their media and measurement programs. Our proprietary MarTech platform, EMRge, powered by Enterprise Marketing Return (EMR), measures businesses holistically and drives sustainable growth. Our work has been recognized by Digiday, Google, Inc. 5000, USA Today, and Search Engine Land.

About The Role

Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on digital outcomes. At Ovative Group, we measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names spanning retail, healthcare, education, CPG, and hospitality. We are seeking a bold Account Director to lead two to four major client accounts, driving strategic business impact, creating a world-class client experience, and steering mid-to-long-term account growth.

Responsibilities

• Account Performance and Strategy
  • Develop and lead cross-functional marketing strategies and roadmaps aligned with client priorities that drive results and grow the business on a one-to-three-year horizon.
  • Accountable for regular and timely messaging on the overall health of accounts to key senior internal and external partners.
  • Responsible for overall performance KPIs, keeping a pulse against goals, and removing barriers to drive forward momentum.
• Unparalleled Client Relationship Management
  • Lead, drive, retain, and grow the overall relationship and performance of two to four Ovative accounts.
  • Effectively manage client relationships, establishing trust and credibility while serving as an expert on their business for digital media, measurement, and the overall business model.
  • Own the relationship strategy and create strong relationships with key decision-makers beyond day-to-day contacts.
• Team Leadership and Employee Development
  • Actively coach account teams, account managers, and future account directors to solve complex client problems.
  • Support teams in structuring their workstreams, allocating resources, providing role clarity, and aligning subject matter expertise.
  • Foster a culture of open communication and candid 360-degree feedback.
  • Inspire account teams and direct reports to achieve their quarterly, annual, and long-term goals while helping mitigate roadblocks.
  • Inform staffing strategy and help recruit, onboard, and develop new Ovative team members and leaders.

Requirements

• 10+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem-solving, and project management ownership.
• 5+ years of experience managing direct reports.
• Strong ability to solve analytical, conceptual, and big-picture problems using sound critical thinking techniques.
• Experience building, leading, and developing teams with diverse members from a range of backgrounds.
• Strong business acumen and deep understanding of how digital can drive an enterprise business forward.
• Excellent written and oral communication skills.

Preferred Qualifications

• Previous experience operating hands-on digital marketing strategies and execution to drive business impact.
• Digital strategy consulting experience.
• Media planning and buying experience.
• Experience across both branding and direct response initiatives.

Pay

For Director positions, the compensation ranges from $170,000 to $228,000, inclusive of a 30% annual bonus. Actual offers consider relevant experience and anticipated impact.

Benefits

• Culture
  • Recognized as a Top Workplace for ten years running, fostering trust, transparency, and open communication.
  • Flat organizational structure where interns sit next to VPs, analysts work closely with senior leaders, and the CEO interacts with every employee daily.
  • Committed to fostering an inclusive environment where everyone can participate and thrive, with equitable policies such as inclusive medical leave benefits.
• Compensation and Insurance
  • Competitive compensation with a large bonus incentive and top-notch health insurance options, including coverage for same-sex partners.
  • 401k match program.
  • Family formation benefits, including reimbursement options for fertility, pregnancy, and parenting needs.
  • Monthly stipend for mobile phone and data plans.
  • Sabbatical program and charitable giving via time off and financial match.
• Tangible Amenities
  • Access to all office spaces in MSP, NYC, and CHI.
  • Frequent, paid travel to Minneapolis headquarters for company events, team events, and in-person collaboration.
  • Generous paid vacation policy.
  • Annual "Shenanigan’s Day" for fun and team-building.