Account Director

About the role

You'll own some of thelab's largest, most sophisticated relationships. You're as comfortable shaping a growth plan and walking a CMO through it as you are fielding briefs, negotiating priorities, and keeping web, marketing, and brand teams moving in the same direction.

Responsibilities

• Lead the relationship. Be the senior, trusted point of contact for clients, the person they call first, and the one who can navigate a complex brand organization with credibility.
• Drive growth. Treat every account as a business to grow, not just maintain. Spot opportunities for expansion, shape the pitch, write and own the scopes, and convert good work into bigger work.
• Support the day-to-day. Lead large scale status, yearly planning, and the hard conversations with clarity. Translate client requests into clear direction for the team and make the calls that keep work moving.
• Manage risk and the team. Anticipate delivery and relationship risks and resolve them early, in partnership with discipline leads. Help direct and develop the account team around you.

Requirements

• 8-10 years in account management, client leadership, or integrated digital delivery at an agency or in-house creative/marketing org, with a track record of leading large, multi-disciplinary brand accounts.
• You understand how websites get built and optimized and how performance marketing works. You don't need to execute either, but you can hold an informed conversation with both a developer and a media strategist, and you know when a client request needs further development.
• Genuine project-management chops — timelines, dependencies, approvals, resourcing — used in service of the work, not as your primary job.
• A growth and business-development instinct: you see the next opportunity, you can scope and price it, and you can sell it.
• Excellent client communication and presentation skills, with the comfort and credibility to lead senior stakeholders.
• Comfort with ambiguity and a fast pace, and the judgment to make good calls without waiting to be told.
• A builder's attitude. Entrepreneurial, self-directed, and the kind of person who makes the team better.

Qualifications

• Nice to have experience with global CPG, or consumer electronics brands, and with the procurement and agency-of-record dynamics that come with them.
• Hands-on familiarity with web development, CRO programs, and platforms across the analytics and ad-tech stack.
• Experience standing up or scaling an account, a new market, or a new way of working.

Skills

• Account Management
• Client Leadership
• Integrated Digital Delivery
• Website Development
• Performance Marketing
• Project Management
• Growth and Business Development
• Client Communication
• Team Leadership

Benefits

• Medical
• Dental
• 401(k) match
• Unlimited vacation

Pay

Salary range: $160,000, commensurate with experience.

Schedule

Hybrid — in our Flatiron office Tuesdays–Thursdays.