Account Director

About the role

Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 50-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands, technology companies, academic researchers, and mission-aligned civic advocacy campaigns.

Responsibilities

• Build strong relationships with our enterprise and strategic clients, including in person, ensuring the profitability and growth of existing client accounts
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client's problems with your brand background and Swayable's platform
• Ensure client satisfaction, added value, and continued usage
• Maintain a detailed awareness of relevant market trends affecting accounts, and developments in the wider marketing and advertising industry
• Collaborate closely with the sales team on expansion opportunities within your client portfolio
• Negotiate contracts and fees with marketing and consumer insight stakeholders

Requirements

8+ years of experience, ideally at an agency or market research company, in senior client-facing roles

Experience building trusted relationships with executive marketing leaders, including CMOs and other senior budget holders, and translating complex research into clear, strategic guidance

Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements

Significant experience developing and winning pitches and leading complex projects at enterprise clients

Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes

Qualifications

Experience in senior client-facing roles

Experience building trusted relationships with executive marketing leaders

Proven experience leading commercial conversations and negotiating rates, contracts, and service agreements

Significant experience developing and winning pitches and leading complex projects at enterprise clients

Comfortable operating in the grey, with a willingness to wear multiple hats and cut through ambiguity in whatever way helps achieve the necessary outcomes

Skills

Strong interpersonal and communication skills

Ability to build and maintain strong client relationships

Experience with complex commercial negotiations

Strategic thinking and problem-solving skills

Ability to manage multiple priorities and deadlines

Benefits

• 100% Medical, Dental & Vision Plans - no employee contribution required
• Generous PTO
• Equity Options
• 401k plan, FSA
• Ongoing professional development investments
• Compensation: $140-185K, dependent on experience

Pay

$140-185K, dependent on experience

Schedule

Hybrid in-office 3x a week