Account Director

About the role

We're looking for an Account Director who sees every client relationship as an opportunity to create long-term business value. This person leads a portfolio of accounts with a clear point of view, helping shape where each client's business can go and how our capabilities can accelerate that journey.

Responsibilities

• Develop a long-term vision for every account in your portfolio.
• Understand your clients' business, industry, competitive landscape and growth priorities, then align our teams around opportunities that create lasting value.
• Proactively identify opportunities to expand our partnerships across strategy, creative, media, customer experience, technology and analytics.
• Build compelling business cases that solve meaningful client challenges while driving sustainable agency growth.
• Build trusted relationships with senior stakeholders and become a consistent source of strategic guidance.
• Help clients connect marketing investment to broader business outcomes and position our team as an extension of their leadership.
• Lead complex, integrated digital engagements across disciplines including strategy, creative, media, CRM, customer experience, analytics and technology.
• Bring the right people together, align teams around shared objectives, and create an environment where exceptional work can thrive.
• Own the health of your portfolio with a strong understanding of account performance, financials, forecasting, staffing and delivery.
• Balance client success with sustainable agency operations while identifying both opportunities and potential risks early.

Qualifications

• 7-to-10+ years of client services experience within an integrated digital marketing, advertising or customer experience agency leading complex accounts across multiple disciplines.
• Experience working in lean, fast moving agency environments where leaders are expected to balance strategic thinking with hands on ownership and confidently navigate ambiguity.
• A proven track record growing client relationships through strategic counsel, organic account expansion and long-term partnership development.
• Strong understanding of integrated digital marketing including how strategy, creative, paid media, CRM, social, web, analytics, SEO and technology come together to deliver measurable business outcomes.
• Confidence leading cross functional teams and partnering with stakeholders across strategy, creative, media, technology and analytics to deliver top quality work.
• Financial acumen with experience managing account health, forecasting revenue, understanding profitability and consulting on resource planning.
• Exceptional communication, organization, and executive presence with the ability to build trusted relationships and manage multiple priorities simultaneously.
• Curiosity and fluency with AI, including experimenting with emerging tools to improve team collaboration, client strategy, operational efficiency, and the quality of work.