Account Director

About the role

Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer by performing the following duties personally or through subordinate supervisors.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
• Evaluates and analyzes program results and presents recommendations for changes in strategy.

Qualifications

• Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5–8 years of experience; or equivalent combination of education and experience.
• May be required to have a valid driver’s license.

Supervisory Responsibilities

• Carries out management responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure employees are properly trained on tasks and safety requirements.

Physical Demands & Work Environment

• The employee is regularly required to sit.
• The employee is frequently required to walk and use hands to finger, handle, or feel.
• The employee is occasionally required to stand.
• The noise level in the work environment is usually quiet.