Account Director

About the role

Plans, develops, and implements customer strategies for the retention of existing business and growth within a specific customer by performing the following duties personally or through subordinate supervisors.

Responsibilities

• Provides direction and develops growth and retention for client specific programs.
• Reviews research to anticipate competition and market trends and translate customer’s attitudes of services and relationship.
• Consults with development teams on market requirements and product features.
• Communicates strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team.
• Coordinates and aligns strategy with corporate growth plan.
• Works with other departments to help develop relationship with regards to pricing, positioning, and packaging.
• The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.
• Evaluates and analyzes program results and presents recommendations for changes in strategy.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.

Qualifications

• Education and/or Experience: Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-8 years of experience; or equivalent combination of education and experience.
• Certificates, Licenses, Registrations: May be required to have a valid driver’s license.

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Pay

Compensation: $165,000-$180,000 per year