Account Director

About the role

We are seeking experienced leaders to support a large-scale, multi-sourced technology services program for a major public-sector customer. This effort involves close coordination with enterprise partners, integration teams, and specialized service providers across a complex, statewide IT environment. The Account Director will serve as the single point of accountability for the contract services.

Responsibilities

• Lead the effort to integrate Sawdey’s team culture across the contract.
• Drive the formation of an integrated, collaborative, and mutually supportive team.
• Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.
• Hold day-to-day responsibility for customer satisfaction, including timely review of feedback, end-user feedback, and implementation of customer-approved action plans.
• Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.
• Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.
• Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.
• Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.
• Responsible for service delivery, billing, and relationship management.
• Responsible for ensuring customer satisfaction and attainment of all Service Levels.
• May represent Sawdey in governance forums, executive reviews, and joint operating reviews.

Requirements

• Ten (10) years’ progressive experience leading managed-services or other similar engagements.
• Five (5) years in an account-leadership role with single point of accountability.
• Demonstrated experience managing senior executive relationships in a regulated public-sector or comparably complex environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.
• Certified Scrum Professional (CSPO)
• Certified Service Delivery Manager (CSDM)
• Certified Federal Contracts Manager (CFCM)
• Project Management Institute Program Management Professional (PgMP)

Skills

• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Proficient in Microsoft Office suite including, but not limited to: Word, PowerPoint, Excel, and Outlook.
• Must be able to travel an estimated 25% of the time, with up to an estimated 50% of the time during the first year.

Benefits

• Vibrant Company Culture
• Healthy Work-Life Balance
• Competitive Compensation Package
• Health Saving Account (HSA) with employer contributions
• Dependent-care Flexible Spending Account (FSA)
• Competitive Paid Time Off (PTO) and Federal Holiday Observance
• Immediately vested 401 (k) with employer matching
• Employee Assistance Program (EAP)
• Employee Referral program with compensated referrals!
• Additional benefits offered
• Grow With Us: We offer a paid Training and Tuition reimbursement program to help you advance and excel in your career. We prioritize internal promotions and success.

Pay

Salary information is a general guideline only. Please refer to the salary range provided in the job listing.

Schedule

Telework/Work-from-Home Authorized: Yes, with semi-regular travel throughout the state of Texas projected.

Security Clearance Requirements

Please note: The required Background Check must adhere to the policies and standards established by the Criminal Justice Information Services (CJIS) Advisory Policy Board (APB). This includes, but is not limited to:

• Fingerprint-based criminal history check (federal and state) to verify identity and criminal records.
• Thorough background investigation of criminal, financial, and personal history, sometimes with reference and employer interviews.
• Security awareness training on CJIS security policy, data handling, and incident reporting.
• Ongoing compliance and periodic re-screening to maintain background check.

US Citizenship Requirements

This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.