Account Director

About the role

RedCircle is a podcast monetization platform providing a first-of-its-kind, fully-automated podcast advertising solution. With our ad platform, RAP, advertisers can execute high-scale, high-performance podcast media buys on hundreds of shows in just a few clicks. For podcast creators, RAP provides important revenue and a streamlined system for managing complex ad deals. We’re looking for an Advertising Account Director / Strategist to join our advertiser-facing team, focusing on high-level account management, designing client strategy, and helping to lead a team of account staff to build a consistent process for delivering high-level customer service over time.

In this role, you’ll work closely with Sales during campaign kick-offs, Ad Ops throughout the campaigns, and with company leadership on critical company strategy. You’ll be the go-to point of contact for our brands: answering questions, building strategic media plans, and keeping them engaged with the RedCircle platform to ensure renewals and avoid churn. This position is based in Los Angeles or Boston and follows a hybrid schedule (a minimum of 3 days per week in the office).

Responsibilities

• Client & Account Management
  • Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
  • Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
  • Lead quarterly account reviews and more frequent campaign updates; present performance metrics, campaign insights, and forward-looking recommendations
  • Manage escalations and resolve client issues quickly, coordinating with internal teams as needed
  • Detect risk in client relationships and work to resolve any friction as soon as possible
• Campaign Execution & Performance
  • Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
  • Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
  • Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
  • Translate performance data into clear, actionable insights for clients
• Strategic & Cross-Functional
  • Develop account growth plans aligned with client goals and company revenue targets
  • Design client strategy and plans that span 12+ months, entwining the client’s strategy with our services
  • Collaborate with sales on renewals, upsells, and new business pitches involving existing accounts
  • Provide market/competitive intelligence back to product and marketing teams
  • Mentor, provide guidance to, and/or manage more junior account managers/coordinators
• Process & Enablement
  • Lead the team in developing repeatable processes that ensure client satisfaction
  • Maintain accurate CRM records (pipeline, contracts, notes)
  • Contribute to playbooks, onboarding materials, or internal training documentation
  • Ensure compliance with contract terms, billing accuracy, and internal SLAs

Requirements

• Experience
  • 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising (podcast advertising experience strongly preferred)
  • Track record of managing a book of business with demonstrated retention/growth results
  • Experience with attribution and measurement conversations with sophisticated senior marketers
• Skills
  • Strong data literacy; comfortable interpreting campaign performance dashboards and translating numbers into a narrative
  • Excellent written and verbal communication; confident presenting to senior client stakeholders
  • Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
  • Experienced juggling multiple accounts, project management, and deadlines without dropping details
• Traits
  • Sees themselves as a strategic partner, not just an order-taker
  • Proactive and detail-oriented; catches problems before the client does
  • Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)
  • Collaborative and works well cross-functionally with sales, ops, and product

Pay

Salary range: $80,000–$175,000, commensurate with experience.

Schedule

Hybrid schedule (a minimum of 3 days per week in the office).