Account Director

About the role

Marks, part of the Propelis Group, is a consumer experience agency focused on creating engaging moments across the entire brand spectrum. We are a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, working with some of the world’s most recognized brands to solve complex business challenges through design, strategy, and craft.

Main responsibilities

• People: Cross team partnerships and employee satisfaction
  Effectively manage and motivate a dedicated Account Director team through regular 1:1 meetings and daily contact to establish best working practices, individual goals, and staff development
  Evaluate workload allocation for balanced distribution across team
  Identify professional development and training needs of the team to enhance client service skills
  Recruit, train, and retain the best talent to create a high performing team configured to client need and budget
  Mentor team to problem-solve and work through challenging client or internal issues
  Drive accountability for employee achievement to contribute to client and Equator objectives
  Actively participate in leadership team meetings and drive process improvement, team development, and client experience initiatives
  Deputize for other Account Directors, Traffic Manager, or CAM required
• Operational excellence: Internal collaboration to efficiently deliver the under one roof model
  Contribute to and inspire strategy development for client pitches and assist in their delivery
  Review creative briefs for strategic thought leadership, clarity, and clear design direction/opportunities for exploration
  Represent account on cross-team initiatives to escalate issues and influence outcomes
  Actively manage, monitor, and support team process priorities for design/production/photo through attendance in leadership and planning meetings
  Understand and analyse account KPIs and influence process drivers to optimize results
  Ensure the account operates in line with Equator process to maximize efficiency and right first time approach
  Work in partnership with Department Directors to deliver quickly and cost effectively for our clients
• Client experience: Proactive client partnerships to meet objectives and deliver exceptional service
  Actively build relationships and establish protocols with clients as the key contact for agreed list of clients
  Manage and ensure client satisfaction through great service with on time delivery
  Engage and excite client through dynamic presentations of creative and strategic work
  Represent team with senior clients and partners to ensure that the needs of larger projects are met and that team members are fully supported
  Provide thought leadership to clients by conducting and discussing retail assessments, market updates, competitive examples, and packaging innovations and implications to brand
  Lead high-profile projects from concept to completion to ensure alignment with client expectations
  Seek client feedback and address service issues and opportunities to ensure 100% satisfaction
  Responsible for delivery of KPIs to client to analyse against agreed benchmark figures
• Financial growth: Continually grow the business – driving sales and reducing costs to enhance profitability
  Deliver the revenue to achieve budget and control costs to achieve

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

$110,000 - $120,000 USD annually

Schedule

Not specified