Account Director

Macro is a recognized global specialist in facilities management, providing cutting-edge services to prominent brands. Services include workplace design, helpdesk services, interim property management, and solutions for making buildings healthier, smarter, and more sustainable.

About the role

You will manage a global Facilities Management (FM) account team and supply chain partners, ensuring exemplary Property and Facilities Management services are provided to the Client. You will lead the strategic development of best-in-class FM services, foster a culture of continuous improvement, and inspire the team to deliver high-quality services.

Responsibilities

• Serve as the primary point of contact with the Client, developing a strong professional relationship with key stakeholders.
• Lead the strategic development of best-in-class FM services to align with the Client's strategic objectives, Service Level Requirements, and minimum standards.
• Introduce industry best practices and innovations to continuously improve cost and performance.
• Act as an integrator, enhancing relationships with the Client and harnessing the combined inputs of Macro and FM supply partners.
• Deliver FM services that are best in class, providing a superior employee experience where visitors are welcomed and anticipated.
• Inspire the FM team to deliver a seamless, efficient, and responsive services.
• Coach, train, and develop the team to continually raise performance standards.
• Lead and motivate regional managers and key account roles to maintain the highest standard of services in accordance with the relevant contract.
• Foster a passion for customer service and develop talent through career management techniques.
• Understand and adapt to business needs by understanding the employee perspective, being proactive, and knowing the customer's business.
• Recognise the importance of value-based management.
• Be accountable for the risk, profitability, and delivery of budgets for the Client account.
• Ensure legal and statutory compliance and manage financial responsibilities for operations.
• Develop and coach the Macro Management team and other direct reports, actively managing their development and career aspirations.
• Handle all staffing issues, including recruitment, performance appraisals, disciplinary and grievance procedures.
• Implement and audit site standards and specifications in accordance with agreed KPIs, ISO standards, and other legislative requirements.
• Establish and implement new policies and procedures.
• Promote excellent communication and involvement among site teams, ensuring their commitment and loyalty to the company.
• Implement robust procedures to provide consistency across the Client account.

Requirements

• A degree-level qualification.
• Membership of a professional body (e.g., IOSH, NEBOSH, OSHA).
• Experience in senior leadership and/or account executive roles.

Qualifications

• Membership of a professional body (e.g., IOSH, NEBOSH, OSHA).

Skills

• Strong leadership and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple projects and priorities.
• Knowledge of ISO standards and other legislative requirements.

Benefits

• Create a workplace where everyone feels safe to bring their whole selves to work.
• Commitment to understanding and supporting individual needs both professionally and personally.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time.

Contact

To discuss any reasonable adjustments or require guidance about the recruitment process, please contact careers@macro-group.com to speak to a member of our team.