Account Director

About the role

Fuel Cycle is seeking a dynamic Account Director to join our team and drive strategic growth with our existing market research clients. In this role, you will be responsible for cultivating strong, long-term relationships with key accounts, ensuring client satisfaction while identifying new opportunities for expansion.

Responsibilities

• Achieve assigned revenue targets through retention and expansion of the existing book of business.
• Deepen client relationships to uncover incremental revenue opportunities, including upsell and cross-sell.
• Set the pace and lead the Account Team in managing your book of business, ensuring efficient account management and maximum client satisfaction.
• Foster strategic customer relationships and drive awareness and support for Fuel Cycle’s solutions throughout the customer organization.
• Expertly use the tech stack supporting the customer organization (e.g., Salesforce, ChurnZero, Gong) to track client relationships, renewal, and upsell progress, and report activity.
• Act as the strategic point of contact, providing guidance on research design and business issues.
• Develop insightful proposals and deliver strategic presentations that align with client goals.
• Act as a Strategic Trusted Advisor to accounts in your book of business, offering guidance to ensure optimal outcomes for both clients and Fuel Cycle.
• Lead/co-lead final report writing, strategic client guidance, and presentation of findings.
• Strive for operational excellence and customer intimacy across your book of business, ensuring exceptional service.
• Partner with Research Managers to ensure project specifications are met and deliverables are of high quality.
• Oversee and review research strategy, design, and deliverables, ensuring client expectations are consistently exceeded.
• Lead the resolution of product, solution, and delivery challenges to ensure smooth project execution.
• Ensure ongoing execution of the Account Director Playbook to maintain consistency and high performance in account management.
• Build and nurture relationships across multiple departments within client organizations (Insights, Marketing, UX, CX, R&D, etc.).
• Lead and inspire internal Fuel Cycle teams, introducing subject matter experts (SMEs), and service lines to maximize opportunities.
• Act as the strategic leader for the customer account team, identifying opportunities, managing risks, and optimizing outcomes for both the client and Fuel Cycle.
• Travel Requirement: Up to 25% travel expected for client meetings, team collaboration, and industry events.

Qualifications

• 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment, with a proven track record of managing and growing a portfolio of key accounts.
• Demonstrated success in achieving revenue targets through upselling, cross-selling, and expanding existing accounts, within an assigned book of business.
• Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX).
• Proven ability to consult on business challenges and provide strategic solutions, aligning client needs with product offerings to deliver value.
• Experience managing complex client relationships, including navigating multiple stakeholders and organizational layers (e.g., Insights, Marketing, R&D, UX, CX).
• Experience leading cross-functional teams, working with internal departments such as Product, Marketing, Research, and Operations to ensure seamless execution of client projects.
• Proficiency with SaaS solutions and market research tools, including familiarity with digital marketing technologies and data analytics platforms.
• Use the tech stack of the customer organization (Salesforce, ChurnZero, Gong, etc.) to track client relationships, renewal and upsell progress and reports activity.