Account Director

What You'd Actually Do

• Own day-to-day client communication across the full portfolio
• Draft, organize, and manage SOWs from first draft through countersigned close
• Run weekly client check-ins and keep clients clear on where their project stands
• Manage scope and timelines across active engagements; coordinate with developers and track milestones
• Spot expansion opportunities and help scope the next phase
• Sit in on strategic conversations with enterprise clients, PE firms, and portfolio companies

Requirements

• 6–10 years in agency account management, client operations, or a comparable role with real ownership over client relationships — including mid-market and enterprise clients who have high expectations
• Deeply organized in the best sense: calendars, checklists, follow-ups, and clean inboxes give you a small dopamine hit, and you catch the things other people drop
• Write well under pressure. Client emails are clear, warm, and never make a problem worse
• Comfortable with technical concepts even if you don't code — can read a Linear ticket, understand what it means, and explain it back to a client in plain English
• AI-native: use Claude, ChatGPT, or comparable tools as leverage in your daily workflow
• Can hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the room

Qualifications

You probably fit if:

• You have 6–10 years in agency account management, client operations, or a comparable role with real ownership over client relationships — including mid-market and enterprise clients who have high expectations
• You're deeply organized in the best sense: calendars, checklists, follow-ups, and clean inboxes give you a small dopamine hit, and you catch the things other people drop
• You write well under pressure. Client emails are clear, warm, and never make a problem worse
• You're comfortable with technical concepts even if you don't code — can read a Linear ticket, understand what it means, and explain it back to a client in plain English
• You're AI-native: use Claude, ChatGPT, or comparable tools as leverage in your daily workflow
• You can hold a Zoom with a CTO, a CMO, or a PE operating partner and be the most organized person in the room

You probably don't fit if:

• You're a sales hunter who doesn't want to own operations — business development is our co-founders' job
• You're a project manager who avoids client-facing work — half this role is relationships
• You need a detailed playbook before you can make a judgment call
• We move fast, and ambiguity is part of the work