Account Director

About the role

Anuvu provides technology‑driven connectivity and entertainment solutions for aviation and maritime clients, serving brands such as Southwest Airlines, Norwegian Cruise Lines, Cathay Pacific and Celebrity Cruises. The company delivers high‑speed broadband, movies, TV and games, and creates strategic roadmaps for future‑focused, scalable and affordable solutions.

This is a rare opportunity to own one of Anuvu’s most high‑profile strategic partnerships: Delta Air Lines. The Account Director will be the face of Anuvu to Delta, building a long‑term relationship with one of the world’s premier airlines and driving growth of this flagship account. The incumbent will own the Delta portfolio end‑to‑end, developing new business from within the account and actively seeking new sales opportunities. The role is hybrid, with time balanced between the client site and home.

Responsibilities

• Provide clients with the best customer experience in the industry
• Act as the primary contact for all customer account management matters, including content selection & service delivery
• Build and maintain strong, long‑lasting relationships
• Negotiate contracts and close agreements that maximize revenue and margin
• Ensure timely and successful delivery of solutions according to customer needs, objectives and SLAs
• Maintain account management plans and develop a solution‑oriented approach to drive account growth
• Develop and coach new team members
• Clearly communicate progress of initiatives to internal and external stakeholders
• Maintain a strong industry network to leverage sales opportunities
• Source, analyze and share competitor intelligence, market data and industry trends for the airline
• Exemplify company core values and behaviours
• Deliver continuous improvement efficiencies
• Coach and develop a diverse and inclusive team
• Provide general leadership support across location and wider teams
• Ensure regular, relevant and effective communication with key stakeholders across the function and department
• Flexibility to attend meetings outside of standard working hours and travel as required

Requirements

• Management of accounts with revenue of $1 million or more
• Experience managing teams (directly or indirectly) within a matrix organization
• Commercial and financial acumen
• Commercial negotiation and/or legal contracting experience

Skills

• Team‑fit – able to advance a global, inclusive culture
• Self‑starter who takes initiative with minimal direction
• Ability to think about tomorrow while getting work done today
• Collaborative team player; primary audience is internal teams
• Curious and open to learning and finding new solutions
• Able to provide and accept feedback constructively
• Organized with strong communication skills
• Willing to do whatever it takes to get things done

Benefits

• Medical, dental, vision insurance
• Paid time off
• 401(k)
• Disability and life insurance
• Flexible scheduling
• Pet insurance
• Employee assistance program
• Discounts on gym membership, concerts, amusement parks, hotels, and more