Account Development Representative

About the role

We are looking for an Account Development Representative to work in our small-scale optimization team, helping us achieve high-level business insight and accelerating our ability to automate key components. This role is integral in building and maintaining strong, trust-based relationships with business partners across the organization. You will align people, processes, and systems throughout the Digital Marketing and Customer Success ecosystem.

Responsibilities

• Maintain a self-starter attitude while executing outreach strategies for new lead generation methods
• Support senior sales teams and sales representatives on outbound strategies and lead-generating efforts
• Monitor and attend meetings with prospects while handling introductions and follow-up with the sales representatives
• Be the first point of contact for new business prospects and determine the next steps for each prospect
• Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
• Maintain customer records by updating account information
• Identify customer needs and take proactive steps to maintain positive experiences
• Respond to customer queries in a timely and effective manner
• Work with Sales and Operations on processes and procedures
• Respond to all business owners in a timely manner
• Provide accurate, valid, and complete information
• Keep records of customer interactions, process customer accounts, and file documents
• Go the extra mile to engage customers

Requirements

• Exceptional communication skills, both written and oral
• Strong work ethic and eagerness to learn and make new connections with prospects
• Excellent problem-solving skills and willingness to collaborate in a competitive environment
• Ability to close deals using complex market research and focus on continued learning and improvement
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively
• Ability to handle a high volume of outbound calls

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day
• Competitive pay
• A full suite of traditional benefits
• Paid vacation and holidays
• 401(k) with company match
• Company-contributed HSA
• Onsite gym and standing desks
• Wellness program
• Discounted cellular plans
• Paid Parental Leave
• Infertility Coverage

Pay

$20/hr + commission

About the company

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA—provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.