Account Development Associate - Kansas City

Master Halco Fence & Deck Supply, North America’s leading manufacturer/distributor of fence, decking, railing, outdoor structures, and perimeter security products, is seeking an Account Development Associate at our local branch office.

About the Role

The Account Development Associate is a blend of both inside and outside sales, responsible for building relationships, providing value, and driving profitable sales growth with assigned current and prospective customers. The ADA must be an effective inside salesperson with the ability to perform occasional face-to-face outside sales calls. The core focus is a base of assigned target customers who could benefit from the ADA’s dual inside and outside sales capabilities.

Responsibilities

• Interact with customers over the phone, in person, and electronically.
• Provide excellent customer service by responding to customer needs quickly and accurately.
• Work as part of a sales team to grow sales and achieve branch/company sales and profitability goals.
• Learn and sell all products and services offered by the company.
• Enter sales orders using the ERP system and coordinate with the Branch Operations group to arrange delivery or customer pickup.
• Keep customers informed of any changes to orders, such as product availability or delivery dates.
• Generate formal quotes using the ERP system to communicate material pricing and availability.
• Support Outside Sales Associates in responding to customer needs as assigned.
• Monitor competitive situations and market intelligence, relaying relevant information to the Manager.
• Proactively place outbound phone calls to customers to generate additional orders and follow up on quotes.
• Maintain proficient product knowledge to answer customer questions about features, benefits, specifications, and installation methods.
• Collect and process customer payments for COD and past-due AR balances.
• Perform administrative duties related to customer orders and returns.
• Adhere to all company SOPs and policies.
• Complete special projects as assigned by the Manager.
• Develop strong business relationships through face-to-face sales calls, traveling to assigned customers to identify opportunities for value and sales growth.
• Conduct each sales call with a specific purpose that brings value to the customer.
• Identify gaps between what the customer desires and their current supplier’s offerings, and respond to customer motivations accordingly.
• Report face-to-face sales call summary information using the company’s CRM system.

Keys to Success

• Customer-serving mindset.
• Ability to act as a trusted resource for customers and team members.
• Skill in exploring customers’ current and desired status to identify gaps.
• Ability to present and execute solutions that fill gaps and add value to both the customer and the company.
• Commitment to providing value to customers and the company.

Requirements

• Experience in inside sales and customer service.
• Excellent communication and people skills (written and verbal).
• Well-developed sales, customer service, and negotiating skills.
• Strong organizational skills and attention to detail.
• Ability to anticipate opportunities and challenges while employing strong problem-solving skills.
• Ability to work independently with minimal guidance and manage workload/priorities effectively.
• Effective planning, time management, and priority-setting skills.
• Ability to manage multiple projects simultaneously.
• Excellent computer skills with the ability to become proficient in Infor M3, CRM, MS Teams, Word, Excel, PowerPoint, SharePoint, and other company software.
• Valid driver’s license with a clean driving record.

Work Environment

This role involves remote work, office settings, and field travel.

Physical Demands

This job requires the ability to sit, climb, stand, lift, and/or move. Must be able to travel.

Pay

Competitive pay rate at $76,000–$84,000.

Benefits

• Quarterly Bonus Program.
• Monday through Friday, Day Shift.
• A competitive healthcare plan typically starts following the 31st day of employment.
• A generous matching 401(k) plan.
• Tuition reimbursement up to $10K per academic year.
• A generous paid-time-off package.
• Corporate discount opportunities and more.

Why Master Halco?

The fence industry is an essential part of the building products sector, showing dependable long-term growth. Master Halco leads this industry growth through a dynamic, forward-thinking, and driven team. We are growing, introducing new products, and making technological investments to expand and sustain our position as an industry leader. We invest in our people, creating a culture that values recognition, rewards, transparency, and open communication while building employees’ careers to fully leverage their potential.