Account Development Associate

Job Profile Summary

Role: The Account Development Associate is responsible for all sales and marketing activities designed to increase referrals/admissions and enhance relationships with referral sources. These activities may include marketing, public relations, education, customer service, and assisting in patient referral functions to ensure timely admissions.

Qualifications: 1- year medical marketing experience preferred, background in health care/social services/customer service considered. Ability to promote hospice with potential referral sources in competitive areas. Outgoing personality with excellent communication skills, including public speaking experience. Valid Florida driver’s license and ability to travel within the designated counties. Knowledge of Medicare guidelines, Medicaid coverage, and primary insurance plans preferred.

Responsibilities

• Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, home health, and companion care agencies and others.
• Establishes positive relationships within the medical, hospital, and long-term care communities.
• Buys and maintains professional relationships with the account segments assigned.
• Participates in appropriate interactions with referral sources during business hours, weekends, evenings, and holidays as needed to meet identified educational needs.
• Average 90% customer-facing time and
• Maintains profile information for assigned accounts and ensures it is current and accurate.
• Completes sales call documentation in the CRM with accuracy.
• Demonstrates creativity, willingness to learn each account segment, and the desire to create continued education and visibility in assigned accounts.
• Develops and maintains a structured call rotation with all assigned accounts, preventing neglect.
• Average 50 sales calls per week.
• Supports assigned accounts in each 30-day account rotation: Hospital/Facilities/Physicians.
• Ensures accounts receive routine call volume and visibility.
• Provides education and data updates to referral sources regularly, including patient updates, referral/admission outcomes, educational material, and statistical analysis.
• Communicates effectively with the Director of Business Development on identified customer concerns.
• Collaborates with the Director of Business Development to learn and implement techniques for managing account needs.
• Represents Chapters professionally during all work-related activities, ensuring alignment with program initiatives and goals.
• Strives to improve the organization's image in the healthcare community.
• Consistently meets productivity expectations, completing work and documentation accurately and within assigned deadlines.

Compensation

Pay Range: $61,860.66 - $96,657.28

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as ongoing compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.