Account Credit Resolution Representative I

About the role

To perform basic in‑office tasks in the Account Credit Resolution department utilizing PB Epic billing system. This role requires 100% in‑office presence.

Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to the appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to the appropriate recipient, while ensuring correct information is on refund cards/checks.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by the Supervisor.

Skills

• Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and patience skills.

Qualifications

• Minimum Required Education: High school diploma.
• Minimum Required Experience: 2 years general office experience.

Benefits

• Outstanding healthcare coverage, including health, vision, and dental, with flexible spending options.
• 403 B retirement package.
• Competitive vacation and paid holidays.
• Tuition reimbursement.
• Paid parental leave.
• Employee & Family Assistance Program (EFAP).
• Pet insurance.
• On‑campus fitness facility offering onsite classes.
• Discounted rates on select cell‑phone plans, local fitness facilities, Milwaukee recreation and entertainment, etc.