Account Coordinator, Enterprise

About the role

Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service.
Manage daily account operations — from quoting and booking to invoicing — ensuring accuracy, timeliness, and profitability.
Strategically accept or reject freight based on capacity, performance, and margin opportunities.
Monitor load boards, resolve issues quickly, and manage escalations to maintain customer satisfaction.
Coordinate scheduling and optimize coverage for on-time pickups and deliveries.
Maintain Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership to drive continuous improvement.
Oversee billing, rates, and fuel surcharges — resolving discrepancies and ensuring smooth financial operations.

Responsibilities

• Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service.
• Manage daily account operations — from quoting and booking to invoicing — ensuring accuracy, timeliness, and profitability.
• Strategically accept or reject freight based on capacity, performance, and margin opportunities.
• Maintain Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership to drive continuous improvement.
• Oversee billing, rates, and fuel surcharges — resolving discrepancies and ensuring smooth financial operations.

Requirements

• Bachelor’s degree or equivalent experience.
• Exceptionally organized with a sharp eye for detail.
• A natural problem solver who stays calm under pressure.
• Proactive, adaptable, and able to manage multiple priorities in a dynamic environment.
• Comfortable collaborating cross-functionally while taking full ownership of your work.
• Strong communicator who builds trust with teammates and customers alike.
• Dependable and consistent, teammates and customers can count on you to follow through and deliver.
• Flexible to support after-hours or weekend operations when needed.
• Curious, driven, and eager to grow your career in logistics and freight.

Qualifications

• Experience in a similar role preferred.
• Knowledge of logistics and supply chain management.
• Experience with freight management systems.
• Ability to work independently and as part of a team.
• Strong analytical skills.
• Excellent communication and interpersonal skills.

Skills

• Strong organizational and attention to detail skills.
• Problem-solving and decision-making abilities.
• Effective communication and relationship-building skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.

Benefits

• Hybrid Work Model: Support both scheduled in-office and remote work.
• 401(k) Employer Match: Up to 4% employer match.
• Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available.

Pay

This is a non-exempt role with an hourly rate of $23.00 - $24.00/hour. In addition to hourly pay, full-time employees are also eligible for an equity package and our competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Schedule

Our current in-office days are Monday, Tuesday, and Thursday for most positions.