Account Clerk I

About the role

BLOODBORNE PATHOGEN RISK: Yes

Responsibilities

• Welcome and receives clients, assists client with completion of various forms and applications.
• Act as a receptionist in greeting and directing the public.
• Answer inquiries both in person and by telephone requiring knowledge of departmental, county and state rules and regulations regarding animal matters.
• Receive and record complaints.
• Aid in ordering and maintaining supplies; distribute as needed.
• Calculate monetary charges, make change, tabulate and balance funds.
• Check records and reports for accuracy and correct errors.
• Sort material for filing and maintain files in proper order.
• Maintain daily records of animal transactions.
• Maintain records of impoundments and dispositions of animals.
• Maintain relationship and correspond with potential adopters, animal rescue agencies, coordinate rescues, verify 501(c)(3) status.
• Participate in posting on department social media accounts (i.e. Facebook, Instagram, PetFinder etc.) as needed during business hours.
• Create pamphlets, displays, posters, social media posts, etc. for the promotion of a department program or service.
• Distribute program material and promote program services in a public setting such as community events, health events, and other public locations.
• Affirm CARES program eligibility.
• Perform restraint for lab procedures which may include urinalysis, blood draws on dogs and cats, weight, and collection of fecal samples.
• Participate in team meetings and workshops to update knowledge and skills related to program requirements, and participate in Quality Assurance activities.
• Support other staff members as workloads, temporary absences and emergencies occur.
• Prepare professional correspondence according to division format.
• Collects payment and data enters payment to the appropriate account, balances cash reports, prepares deposit summaries and makes deposit to finance office.
• Utilizes multiple computer systems for appointment scheduling, program data entry, record maintenance, etc., including Shelter Pro.
• Maintain program policy and procedure manual, create and maintain program forms, compute charges and generate receipts.
• In conjunction with other professional team members schedules client appointments for adoptions, foster re-checks, Owner Requested Euthanasias, and Owner Surrender of animals.
• Make appointments, appointment reminders and follow-up of appointment cancellations.
• Understand the importance of client confidentiality and follows agency policies relating to confidentiality.
• Mandatory participation in orientation and training for basic emergency preparedness and response concepts.
• Perform mult-tasking duties as needed for efficient information management and positive client service.
• Other duties as assigned.

Requirements

• Graduation from an accredited high school (GED acceptable).
• Certification for Associate Degree preferred.
• One or more years’ experience performing clinical/technical duties in a veterinary medical office or clinic setting preferred.
• Significant knowledge of current office practices and procedures with experience in a shelter management system like Shelter Pro, PetPoint, Chameleon, ShelterLuv.
• Proven ability to use and understand medical terminology.
• Proven ability to work effectively and courteously with other employees and the public including companion animals such as dogs and cats.
• Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.
• Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
• Fear Free Certified or Willing to become Fear Free Certified within one month of hire.

Qualifications

• Ability to demonstrate predictable, reliable, and timely attendance.
• Read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
• Interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
• Learn from directions, observations, and mistakes; and apply procedures using good judgment.
• Work independently or part of a team; interact appropriately with others such as County officials, employees, vendors and the general public.
• Work under supervision, receive instructions/feedback, coaching/counseling and/or action/discipline.
• Adaptability to change in the work environment, manage competing demands and deal with frequent changes, delays or unexpected events.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

• Writing, reading, mathematical principles.
• Proficient computer skills - Microsoft Office Suite, Outlook.
• Exercise sound judgment and decision making in accordance with policies and procedures.
• Apply common sense understanding to complex instructions and respond accordingly.
• Communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.

Benefits

See benefits details here.

Pay

Details on pay structure here.

Schedule

Details on shift patterns here.