Account Associate - State Farm Agent Team Member
Role Description
As Account Associate - State Farm Agent Team Member for David Smyer - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Responsibilities
- Manage customer accounts and update information in the database.
- Aid customers with policy changes and inquiries.
- Process insurance claims and follow up with customers on claim status.
- Cook with underwriters to ensure timely policy issuance.
- Show strong organizational skills and attention to detail.
- Show excellent customer service and communication skills.
- Previous experience in insurance or a related field preferred.
About the Role
I opened my agency in 2011 and currently lead a close-knit team of three. Before becoming an agent, I worked for Enterprise Rent-A-Car, where I built a strong foundation in customer service, teamwork, and performance-driven environments.
I attended Fairmont State University and am a proud parent of five kids. Outside of the agency, I also own a dog kenneling and grooming business, which keeps life busy and fun.
Benefits
- Paid Time Off (PTO)
- Simplified Individual Retirement Arrangement (Simple IRA)
- Health insurance
Office Culture
Our office culture is very relaxed and supportive, but we still focus on doing great work for our customers. We’re looking for someone who listens well, builds strong rapport with customers, is coachable, and takes action. If you’re looking for a laid-back environment where you can grow and be part of a small, supportive team, this could be a great fit.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Charleston, West Virginia.
Qualifications
- Strong organizational skills and attention to detail.
- Excellent customer service and communication skills.
- Previous experience in insurance or a related field preferred.