Account Associate (Hybrid)

About the role

The Role: Prudential’s Structured Settlements Business is seeking a Relationship Management Support Associate. This entry-level position reports to the Manager, Onboarding and Administration. The primary responsibilities include meeting or exceeding service level agreements for processing customer requests, monitoring a shared mailbox, managing spreadsheets, and preparing metrics.

Responsibilities

• Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale setup, and contract mailings
• Maintain a shared mailbox to ensure timely resolution of client inquiries
• Timely upload of contracts to the Structured Settlements website
• Manage applicable spreadsheets and prepare metrics to ensure proper processing of work
• Answer and resolve incoming emails and calls from external distribution channels
• Process post issuance changes as needed

Requirements

• Bachelor's Degree, open to recent graduates
• Excellent attention to detail
• Ability to work as part of a team, but also independently and provide timely results
• Self-motivated with a positive 'can-do' attitude
• Strong interpersonal skills, both written and verbal
• Strong time management skills
• Proficient with Microsoft Office (MSWord, Excel, PowerPoint, Outlook, SharePoint, One Note)
• Flexibility to work overtime based on work volumes and business needs

Qualifications

• None specified

Skills

• None specified

Benefits

• Market competitive base salaries
• Yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance

Pay

$45,700.00 to $75,500.00

Schedule

Hybrid role based in Newark, NJ