Account Associate

Crozier Fine Arts is seeking a diligent and proactive Account Associate to join our Customer Success Team in Lanham, MD. In this role, you will provide new and Business-to-Business (B2B) clients with accurate cost estimates and coordinate the execution of regional, domestic, and international art services.

About the role

You will act as a virtual bridge between clients' needs and operational execution, ensuring every project is priced accurately and managed with the highest level of professional care.

Responsibilities

• Estimation & Project Pricing: Utilize tariffs and pricing tools to build comprehensive estimates for regional, domestic, and international services; manage project costs to ensure delivery within budget and on time (subject to change of scope).
• Client Onboarding & Management: Manage inbound requests (web and phone); educate new clients on Crozier’s suite of storage and service solutions to facilitate growth.
• Operational Coordination: Provide clear directives to operating departments and third-party vendors; handle SFDC (Salesforce) entry and maintain booked job tasks including dates, expenses, and paperwork.
• Account Management Support: Support Account Managers with standard estimates generation for overflow requests and collaborate across departments to achieve seamless project outcomes; consult AM for problem solving and escalation when needed.
• Customer Service: Provide the highest level of customer service to uphold the client experience. Work through clients' requests throughout the project lifecycle as changes, issues, and problems occur; issue resolution, delegation, escalation, and completion.

Requirements

• 1-2 years of experience in providing estimates and/or services across a wide variety of art services and shipping needs.
• Strong knowledge of the art industry, including a genuine passion for art-related advancements and logistics.
• Proven ability in problem solving and resourcefulness, specifically the ability to think practically in a demanding, fast-paced environment.
• Exceptional communication skills, with the ability to work collaboratively across several teams and provide premier client experience.
• Strong organizational and time management skills.
• Experience with Salesforce CRM and international shipping is highly recommended.

Benefits

• Global connectivity to learn from teammates who share your passion for art.
• Competitive compensation and benefits aligned with experience.
• Flexible PTO, Wellness Time Off, and 7 Paid Holidays + 3 Floating Holidays.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Pay

Starting at $75,300.00/year (negotiable depending on experience), and bonus eligible.

Schedule

Monday through Friday, 8:30 AM to 5 PM.

About Us

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra high-resolution 3D scanning, digitization, and archival solutions are some of the specific services provided through Crozier’s affiliation with Iron Mountain.