Account Associate

About the role

We are looking for a detail-oriented and customer-focused Account Associate to join the Bluefors Cryocooler Technologies team in Syracuse, NY. In this role, you will serve as an important link between our OEM customers and internal teams, ensuring orders are processed accurately, customer needs are addressed promptly, and information is communicated clearly throughout the order lifecycle. If you enjoy building strong customer relationships, coordinating across teams, and working in a fast-paced environment where accuracy matters, this is an excellent opportunity to make an impact.

Responsibilities

• Process OEM customer orders and order changes in accordance with established policies, procedures, contract pricing, and customer commitments.
• Provide timely and accurate responses to customer requests regarding order status, products, and related information.
• Generate sales quotations and order acknowledgements following receipt of formal purchase orders.
• Create and maintain OEM customer reports, including forecasts, revenue-to-goal reporting, and other business metrics.
• Coordinate with the production team regarding schedule priorities and customer concerns.
• Export, merge, and analyze ERP data from customer and internal systems to create Excel reports.
• Prepare and deliver order status reports to OEM customers prior to customer meetings.
• Maintain OEM-specific price lists and ensure pricing information remains accurate.
• Ensure customer orders comply with Bluefors' export compliance requirements.
• Work cross-functionally with internal departments to resolve customer needs and support successful order execution.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED with a minimum of three years of related experience and/or training; an associate degree or equivalent from a two-year college or technical school with a minimum of two years of related experience; or an equivalent combination of education and experience.
• Strong customer-service and client-management skills, with a professional and courteous approach to both internal and external customers.
• Excellent written and verbal communication skills and the ability to communicate effectively with a variety of stakeholders.
• Strong time-management, organizational, interpersonal, and relationship-management skills.
• The ability to work effectively both independently and in a team-oriented environment.
• The ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, training materials, and other business documents.
• Computer literacy, including basic data entry and data-processing skills and proficiency with Microsoft Office and Outlook.
• Strong attention to detail and the ability to maintain accuracy while managing multiple priorities.
• Dependability, adaptability, and a commitment to continuous learning.
• A strong commitment to workplace safety and the ability to follow required safety procedures and PPE requirements.
• Ability to work in both professional office and manufacturing environments and safely perform the physical requirements of the position.
• Ability to maintain confidentiality when handling customer and company information.

Preferred skills and experience

• Strong experience with Microsoft Excel, including working with, organizing, merging, and reporting on business data.
• Previous experience using ERP systems and CRM software.
• Experience in OEM customer service, order management, sales support, manufacturing, or a related business environment.
• Bilingual abilities.
• A collaborative and team-oriented approach, with a willingness to support colleagues and contribute to shared goals.
• A proactive approach to learning new systems, processes, products, and technical information.
• A strong sense of corporate responsibility and commitment to representing the organization professionally.
• An appreciation for diversity and a commitment to fostering an inclusive workplace.
• A continuous-improvement mindset and willingness to adapt to changing priorities and business needs.

Physical demands

• While performing the duties of this job, the employee is frequently required to sit, stand, walk, reach with arms and hands, and use hand and finger dexterity.
• The employee is regularly required to see, talk, and hear.
• In an office setting, the employee may occasionally need to stoop, kneel, or crouch.
• The employee will frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work environment

• This job operates in and out of a professional office environment and may involve work in both office and manufacturing settings.
• The position interacts with internal and external customers in a professional and courteous manner while maintaining confidentiality as needed.
• The role routinely uses standard office equipment such as computers, phones, filing cabinets, and copiers.
• When working in the manufacturing environment, the employee may be frequently exposed to moving mechanical parts and occasionally exposed to humid conditions, fumes or airborne particles, heat, cold, electrical-shock risks, and vibration.
• The noise level is usually moderately loud.
• Mandatory PPE must be worn as required.

Pay

$19.71-$28.85 per hour (DOE)

Location

Syracuse, NY

About Bluefors

The world's leading manufacturer of ultra-low temperature cryogen-free dilution refrigerators. We design and manufacture measurement systems that can provide clean and quiet environment for scientific research, even at ultra-low temperatures. Our systems have options which include wiring and superconducting magnets and can be customized to meet the requirements of each customer. We have a strong focus on the quantum computing and information community and are here to support scientists and industries go further in their endeavors. For this we have brought together the best minds from a variety of fields. If you are a skilled physicist, technician, engineer or business professional and looking for an interesting job in multicultural environment, join our growth story at Bluefors. Here we are curious to the core, have wide-range expertise, and have one mission: progress. Continuous development, learning, and collaboration are fundamental to our way of working. In our agile company structure customers are in direct contact with scientists and engineers who design their system. We deliver systems all around the world and the markets for our products are constantly growing. Currently we employ more than 600 professionals from over 50 different nationalities. We offer competitive benefits package, employee share program, flexible working environment and a non-smoking workplace.