Account Administrator

About the role

Medical Mutual employees must submit their applications through MySource. This is a hybrid role requiring 3 days per week on-site in our Westchester, Ohio office. Applicants must reside within a 50-mile radius of the Westchester, Ohio office.

Responsibilities

• Performs Account Management duties such as Benefit Quote Requests, new business quotes/RFPs, account worksheets, Summary Plan Description reviews, WebBen system creation and review, auditing ID cards, rates and system maintenance, groups reporting, etc.
• Builds internal and external networks to navigate problem resolutions.
• Operates using a multitude of systems and link applications to successfully perform required job duties.
• Initiates changes, tracks, and monitors progress of the changes, audits the outcomes of the changes implemented.
• Interacts with clients, brokers, consultants, internal departments, and vendors to resolve elevated issues related to claims, eligibility, plan design, billing, enrollment, etc. on behalf of customers.
• Demonstrates diligence in working with internal and external resources to provide effective and efficient closure to open items.
• Supports with corporate initiatives and directives by releasing any applicable and approved communications, related reporting, and tracks customer feedback in the designated database.
• Attends client meetings as directed by team management (e.g., open enrollment, wellness, health fairs, and Company-sponsored events, etc.).
• Presents information before large groups in a confident manner.
• Maintains awareness of product and process changes; industry trends and any governmental regulatory changes by staying current with updates provided through internal and external sources; actively participates in staff meetings, trainings, and webinars.
• Performs other duties as assigned.

Qualifications

• Education and Experience: Associates Degree in Business Administration, Communications or a related field, or equivalent combination of education/training (minimum high school diploma or GED) and experience. 3 years support experience in a financial service, health insurance, customer service or related environment.
• Technical Skills And Knowledge: Knowledge of health insurance products and sales and service operations (underwriting, stop loss, benefit plan design, funding). Intermediate Microsoft Office skills (Excel, Word and Power Point).

Skills

Not specified

Benefits

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.
• Excellent Benefits And Compensation: Employee bonus program. 401(k) with company match up to 4% and an additional company contribution. Health Savings Account with a company matching contribution. Excellent medical, dental, vision, life and disability insurance. Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits. Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time. After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes. Mentoring and coaching to help you advance in your career. Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

Pay

Not specified

Schedule

Hybrid role requiring 3 days per week on-site in our Westchester, Ohio office.