Account Administrator

About the Company

Envita Solutions, formerly known as Heritage Interactive Services, is a leading total waste management partner dedicated to fostering a healthier planet by transforming complex waste challenges into sustainable solutions. Headquartered in Indianapolis, Indiana, Envita operates in the U.S., Mexico, and Canada, with over 300 employees and a network of over 3,000 supplier partners. A division of The Heritage Group, Envita is part of a portfolio of companies specializing in heavy construction and materials, environmental services, and specialty chemicals. The company leverages research and development and a leading hard tech corporate venture capital portfolio to drive innovation in waste and climate challenges.

At Envita, our guiding principles focus on protecting human health and the environment, building long-term relationships, and tackling significant problems with integrity. We emphasize creating enduring value, investing in our people, and embracing opportunities for continuous improvement.

About the Role

The Account Administrator I delivers high-quality administrative and analytical support to ensure accuracy, efficiency, and scalability in customer account management. This role collaborates with Billing Specialists, Operations, Program and Project Managers, and the Accounting & Finance team to process supplier invoices, generate accurate customer billing, and support margin and performance reviews. The position focuses on continuous improvement, automation, and emerging technologies to enhance billing accuracy, reduce manual effort, and improve the customer experience.

Responsibilities

• Process billing, invoicing, and related administrative tasks for assigned customer accounts with a high degree of accuracy and timeliness.
• Set up, maintain, and modify customer billing items and account data within internal systems.
• Utilize digital tools, automation, and AI-enabled features to improve efficiency, reduce errors, and optimize billing workflows.
• Enter, validate, audit, and correct data for new and existing customer items, ensuring data integrity across systems.
• Coordinate with suppliers and internal support networks to ensure timely and complete receipt of invoices, rebates, and supporting documentation.
• Prepare customer invoices, review for accuracy, and adjust in partnership with Operations teams to ensure quality and timely delivery.
• Collaborate with Operations to support invoice reviews, margin analysis, and customer reporting.
• Analyze billing data to identify trends, discrepancies, or process improvement opportunities.
• Partner with cross-functional teams to develop account knowledge and prioritize accurate upstream workflow requirements.
• Work with Accounting & Finance to ensure adherence to financial controls, standards, and best practices.
• Participate actively in weekly and monthly team meetings, contributing ideas related to efficiency, automation, and continuous improvement.
• Demonstrate openness to learning and adopting new technologies, tools, and AI capabilities that support role effectiveness and business outcomes.
• Perform additional duties and responsibilities as assigned, including continuous growth in alignment with the Company’s core values and competencies.

Requirements

• High School diploma or equivalent (required).
• 1+ years of experience in Customer Service, Accounts Payable, Billing, Accounting, or a related administrative or financial role (required).
• Coursework or certifications related to accounting, finance, business operations, data analysis, or technology tools (preferred).
• Experience working within ERPs, billing, or financial systems and exposure to process automation or system enhancements (preferred).

Skills

• Strong verbal and written communication skills with internal and external stakeholders.
• Effective time management and prioritization skills in a deadline-driven environment.
• Ability to manage multiple tasks, workflows, or projects simultaneously.
• General understanding of accounting principles, billing processes, and margin calculations.
• Proficiency in Microsoft Office Suite, with hands-on Excel skills; openness to learning advanced features, automation, and AI-assisted tools.
• Comfortable working with data, systems, and technology, including adapting to new tools and AI-enabled capabilities.
• Strong attention to detail and commitment to data accuracy.
• Analytical and problem-solving mindset with the ability to recommend practical solutions.
• Ability to work independently, take initiative, and continuously seek improvement opportunities.
• Relationship-building skills with the ability to collaborate across teams.
• Ownership mentality with a focus on resolving issues and delivering high customer satisfaction.
• Regular and predictable attendance is an essential function of this role.

Schedule

Hybrid position requiring 2 days per week in office; additional days may be required as dictated by business, training, and developmental needs.

Working Conditions

• Primary work is completed on a computer, with the ability to view data on a monitor and use fine motor skills to process data.
• Ability to sit/stand for extended periods.