Accommodation and Return to Work Specialist

About the role

Location: Dallas, TX (remote with occasional onsite requirements). The Accommodation and Return to Work Specialist supports the Absence Management business objectives by handling complex leave and accommodation cases, facilitating and monitoring successful return‑to‑work, and ensuring compliance with disability regulations and organizational policies.

Responsibilities

• Program Management: Evaluate and manage accommodation requests in compliance with the ADAAA, PWFA, PUMP Act, and religious accommodation laws; develop individualized solutions, transitional assignments, and return‑to‑work (RTW) plans; administer FMLA inquiries, escalation, and vendor coordination; deliver training and workshops on FMLA, ADA, and accommodation policies; maintain accurate, confidential documentation and update timekeeping systems.
• System Alignment: Serve as primary contact for accommodation and leave questions; monitor regulatory updates and ensure internal policies reflect current federal, state, and organizational requirements; promote consistent, equitable practices through proactive training, communication, and policy application.
• Decision Making: Assess documentation, evaluate accommodation options, and develop appropriate RTW strategies; provide expert recommendations and escalate high‑risk, complex, or policy‑impacting cases to management.
• Collaboration: Work with department leaders, Occupational Health, Human Resources, Legal, and external partners (e.g., TPA) to execute accommodations and RTW plans; act as liaison to facilitate a supportive, legally compliant process.

Requirements

• At least 5 years of experience in FMLA, ADA, and other relevant leave and accommodation functions, or a combination of related experience.
• Four‑year bachelor’s degree or equivalent experience required; graduate or professional work or advanced degree preferred.
• Licenses/Certifications (required within one year of hire): Certified Rehabilitation Counselor (CRC), Certified Professional Disability Management (CPDM), Registered Nurse (RN), or Certified Case Manager (CCM).

Benefits

• Employee portion of medical plan premiums covered after 3 years of service.
• 4 %–10 % employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.
• Holistic benefits supporting overall well‑being.

Schedule

Shift: Monday – Friday, 8 a.m. – 5 p.m. Remote work with occasional onsite requirements.