Accessory Installer

About the Role

We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Responsibilities

• Greet customers promptly and courteously with a positive attitude
• Listen to each customer and provide them with ideas – show them the possibilities
• Use leads to reach out to previous customer base to inform them of accessory packages
• Provide accurate estimates of accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

• High School Diploma
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Excellent follow-through skills and a keen eye for details
• Strong commitment to exceeding customer expectations
• Desire to work in a collaborative, team environment
• High levels of energy and the desire to be the best
• Superior communication skills
• Exceptional organizational and time management skills
• Exceptional written and oral communication
• Computer literate, with skills in Microsoft applications

Working Conditions

• Prolonged periods of physical activity including standing, stooping, kneeling, crouching, crawling, walking, and bending
• May ascend/descend units and work atop slippery surfaces
• May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices