Accessibility Technician

Maintenance

• Maintain, restore, repair, and set up NSM stairlifts, ceiling lifts, VPLs, ramps, and other accessibility products.
• Perform maintenance of tools, shop supplies, and other items necessary for service work.
• Set up and install out-of-store delivery of products at customers' homes and facilities.

Customer Service

• Communicate directly with customers to understand the nature of the technical problem and provide assurance.
• Maintain proper records of work performed, including time and materials used.
• Complete quotations, work orders, and customer orders for effective and accurate customer billing.
• Work with in-store Customer Service Representatives to review paperwork and assist the Warehouse Technician in putting Accessibility products away.
• Provide in-store and out-of-store customer service, including assistance with selecting medical products and liaising with therapists.

Troubleshooting

• Organize and identify parts for repairs and stock, optimizing parts levels and setting up parts in the information system.
• Troubleshoot faulty equipment for customers over the phone or on-site at the clients' home.
• Fabricate and install customized components for customer equipment within the guidelines established for such work.

Additional Duties

• Communicate with suppliers and their staff for technical assistance, resolution of warranty issues, obtaining Return Authorizations, and ensuring defective goods are returned.
• Acquire continual education through product literature and in-house training on new products and services, attending manufacturer specialized training courses or in-branch training sessions.
• Pick up equipment from customer residences and ensure all components are returned and not damaged.
• Manage time by attending to appointments at the reserved time, contacting the NSM branch if appointments are running late, and returning to the branch to perform in-branch duties when appointments are completed.
• Assist other technicians in the performance of their duties when asked, including the delivery of equipment to customers and assistance with repairs.
• Attend seating clinics with the Rehab Technology Specialist as necessary to assist with evaluations, modifications, and deliveries.

Benefits

• Paid Time Off (PTO)
• Health, Dental & Vision Insurance
• 401(k) Company Match
• Tuition and Education Assistance

Physical Demands and Qualifications

• Can lift 75+ pounds
• Pass drug and background check
• Valid driver’s license
• High School Diploma or equivalency certificate

Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from individuals with disabilities and protected veterans.