Accessibility and Accommodations Officer - Massachusetts and surrounding areas

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable.

About the role

The Accessibility and Accommodations Officer is responsible for overseeing the organization's accessibility and accommodations compliance program, ensuring enrollees have adequate access to covered services and network providers in accordance with MassHealth, CMS, and applicable state and federal requirements. The role develops and implements monitoring and improvement plans, evaluates data and processes related to accessibility and accommodations, and establishes policies, procedures, and best practices to maintain compliance with contractual and regulatory obligations. The individual collaborates with legal counsel, provider relations, Community-Based Organizations (CBOs), and contracted partners to monitor regulatory changes, strengthen operational compliance, oversee contractor adherence, and support consistent implementation of standards across the provider and service delivery network. The role is responsible for taking all reasonable and necessary measures to mitigate compliance risks and ensure an effective accessibility and accommodations program.

If you reside in the state of Massachusetts or a bordering state, you will have the flexibility to telecommute and work in the field up to 25%-50% of the time.

Responsibilities

• Establishes, implements, and drives adherence to accessibility and accommodations compliance program as required by 3-way contract with State of Massachusetts and CMS
• Drives and facilitates compliance with applicable laws, regulations, mandates, and the contract
• Demonstrates knowledge of business and industry processes, policies, and procedures
• Coordinates with providers and provider relations to ensure network is compliant with ADA standards
• Develops policies and procedures as needed
• Documents, communicates, and reports ADA compliance status and issues
• Coordinates and supports implementation of ADA compliance training and educational programs with the appropriate business areas
• Develops annual work plan to address providers that are not compliant with ADA standards; coordinates development and implementation of appropriate corrective action where necessary
• Works with operational leaders to verify understanding and communication of plan-level regulatory contract requirements
• Validates standards and processes are in place to ensure vendor engagements meet regulatory and business requirements
• Receives, investigates, and resolves inquiries and grievances from enrollees
• Works with Community Based Organizations as a liaison with contracted Long Term Supports Coordinators
• Other duties as assigned

Requirements

• 3+ years of experience with interpreting and applying federal and state laws and regulations related to accessibility and accommodations compliance for enrollees
• Intermediate level of knowledge of the provider community and ability to assess provider accommodations for enrollees
• Access to reliable transportation and valid US driver's license

Preferred Qualifications

• Bachelor's degree
• ADA Coordinator Training Certification

Skills

• Ability to collaborate with multiple business areas, including provider relations, clinical, quality, and compliance
• Ability to communicate effectively with enrollees and providers and address needs
• Ability to identify gaps, remediate those gaps, and monitor going forward

Benefits

In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications. We comply with all minimum wage laws as applicable.