ACCESS TEAM MANAGER

About the Role

The primary responsibility of the Access Team Manager is to ensure the delivery of high-quality services within our College Access Program. This role manages 5–6 College Access Advisors, oversees their development, performance, satisfaction, and retention, and provides direct services to a reduced caseload of up to 10 students.

Responsibilities

• Program Management (35%):
  • Ensure high-quality service delivery through observation, meetings, reports, and feedback.
  • Set and assess programmatic goals with regional Program Leadership.
  • Manage team Key Performance Indicators (KPIs) and Advisor caseloads.
  • Oversee program resources and identify opportunities for improvement.
  • Support recruitment efforts for 11th graders and manage student budgets.
  • Create and manage project plans for assigned projects.
• Staff Management (35%):
  • Manage and support a team of 5–6 College Access Advisors.
  • Conduct regular one-on-one meetings and provide performance feedback.
  • Foster a positive, inclusive work environment.
  • Coach staff, observe interactions with students, and analyze program data.
  • Address staff concerns, identify development needs, and partner with leadership on growth planning.
  • Manage time-off requests, expense reports, and time cards.
• Direct Student Support (15%):
  • Provide one-on-one guidance to a caseload of up to 10 high school seniors.
  • Assist with college lists, essays, applications, financial aid, and decision-making.
  • Maintain communication with students, respond to inquiries, and develop engagement plans.
• External Relationships (5%):
  • Develop and maintain partnerships with high schools, scholarship organizations, and community groups.
• Organizational Support (10%):
  • Support Development Team events and represent Bottom Line in the community.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of related post-graduate work experience.
• 2-3 years of direct people and project management experience.
• Excellent leadership, data analysis, problem-solving, communication, organization, and time management skills.
• Experience building trusting relationships with students from first-generation and low-income backgrounds.
• Commitment to Bottom Line's Mission, Vision, and Core Values.
• Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning.
• Ability to make a minimum two-year commitment.

Preferred Qualifications

• Familiarity with the College Access field and New York Public High School landscape.
• Fluency in a language other than English, especially Spanish, Haitian Creole/French, or Chinese.

Schedule

Core hours vary by season:

• January – August: 10:00 AM to 6:00 PM
• September – December:
  • Monday: 10:00 AM – 6:30 PM
  • Tuesday – Thursday: 11:00 AM – 7:30 PM
  • Friday: 10:00 AM – 5:30 PM
• Approximately 8 Saturdays from September through January.

Pay

$81,200 to $89,400

Benefits

Benefits information is available upon request.

Start Date: November 2026

Location: New York