Access Services Rep 2 (PRN)

At Baylor Scott & White Health, we promote the well-being of all individuals, families, and communities. As the largest not-for-profit healthcare system in Texas, we empower you to live well. Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. Offerings may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

About the Role

The Access Services Representative 2 collects accurate demographics and insurance information to register patients, verifies insurance benefits, and collects patient financial responsibilities. This role passionately cross-trains and works in all assigned areas, serving as a mentor or trainer for peers.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Understands patient flow processes in each area and identifies process improvement opportunities that promote teamwork while enhancing revenue cycle functions and patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability, advises patients of deposit requirements, and negotiates payment arrangements per policy.
• May handle cashiering duties following established policies and procedures, which could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance (e.g., wheelchairs). Escalates potential service issues to management when necessary.
• Adheres to compliance requirements for order validation, cash policy, government payor, and patient safety for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership and performs revenue cycle duties at multiple areas/locations as assigned.

Requirements

• 2 years of healthcare or customer service experience or education equivalency required.
• Proven listening, interpersonal, and communication skills, with professional, pleasant, and respectful telephone etiquette.
• Ability to maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, suffering patients, and life-or-death situations.
• High empathy and exceptional customer service skills when interacting with patients and families during trauma.
• Demonstrated ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills.
• Basic computer skills and Microsoft Office proficiency.

Qualifications

• High School Diploma or GED equivalent
• 2 years of experience

We believe that all people should feel welcomed, valued, and supported.