Access Service Representative

About the role

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information, keys information into the Patient Registration System, and obtains appropriate signatures on medical, legal, and financial forms. Performs a variety of other clerical duties related to patient admission.

Responsibilities

• Admits patients to the hospital and provides information regarding hospital regulations and policies (e.g., Patient Bill of Rights, Health Care Proxy).
• Conducts interviews to obtain demographics, insurance information, and enters data into the hospital Patient Registration System.
• Communicates the hospital's collection policy and collects deductibles and co-pay obligations.
• Obtains appropriate signatures on medical, legal, and financial forms.
• Prepares charts, registration forms, and patient addressograph plates, then forwards required items to nursing units or clinics.
• Maintains a manual bed board and reconciles daily census to nursing units.
• Notifies nursing units of patient arrivals and arranges patient escort to their room.
• Contacts insurance carriers to obtain necessary information for billing third-party payors (e.g., coordination of benefits, coverage limits, co-pay/deductible amounts, authorization, pre-certification, and referral requirements).
• Re-verifies insurance for recurring patients.
• Performs financial assessments and Sliding Fee Scale Assessments for uninsured patients or those unable to meet financial obligations; reevaluates sliding scale assignments annually.
• Reconciles charge documents with patient logs and enters charges into the Patient Registration System.
• Schedules patient clinic visits, pre-admission testing, special tests, consultations, OR bookings, and arranges patient transportation as needed.
• Answers telephones, maintains files, sorts mail, and keeps inventory of supplies.
• Informs manager of all activities, needs, and problems.
• Performs related duties as required.

Requirements

• High School Diploma or equivalent, required.
• Prior customer service experience, required.
• Data entry skills (80 keystrokes per minute), required.
• Must pass Site training program within the normal probationary period.
• Ability to communicate effectively in English (speaking and reading).

Pay

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).