Access Representative I - Columbia Memorial Hospital

Essential Duties And Responsibilities

• Accurate patient look up to ensure correct patient is being registered.
• Discern demographic and insurance information to ensure accurate registration.
• Interpret information received from Insurance Payer regarding patient’s eligibility and financial responsibility.
• Discuss financial obligation of patient and collect via cash, credit card or check.
• Explain regulatory forms and answer questions from patient; obtain signatures accordingly.
• Scan or manage online form template to maintain the Electronic Health Record.
• Comprehend Federal, State, Third Party Payer regulations as it pertains to a hospital registration.
• Work in multiple systems during a telephone call or patient facing interaction to complete an accurate registration and support clinical workflow.

Functional Competencies

• Social and Emotional Intelligence
• Patient centric – customer service
• Conflict Management
• Team-oriented support
• Adaptable to high-stress situation
• Excellent communication skill

Qualifications

• High School Diploma/G.E.D. - required
• 1-3 years applicable experience; customer service and strong computer skill - required
• Hospital or Clinic setting office experience - preferred
• Proven customer service skill with ability to exceed expectations
• Ability to multi-task in stressful and high patient volume unit
• Ability to learn in classroom setting; utilizing resources
• Ability to remain composed under pressure
• Good judgement and ability to be resourceful to problem solve; escalate issues as needed
• Team minded worth ethic

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Constantly

Department/Unit: Patient Access
Work Shift: Evening (United States of America)
Salary Range: $46,215.00 - $60,080.00