Access Nurse

About the role

Delaware Valley Community Health (DVCH) has served the underserved of Greater Philadelphia for over 55 years, providing a friendly, dynamic, and diverse workplace where employees are treated like family. As a well‑established and growing Federally Qualified Health Center (FQHC), DVCH offers long‑term career stability and opportunities for advancement. The Access Nurse position is based at the Maria de los Santos Health Center in Philadelphia, PA, reporting to the Lead Triage Nurse within the Access Center. The role supports timely clinical communication between patients and their care teams, managing MyChart messages, medication refill requests, test result communication, and clinical calls, escalating higher‑needs to the Triage Nurse or providers.

Responsibilities

• Interview/triage patients and/or family to determine the need for medical attention.
• Collect and interpret patient data in consultation with a provider regarding appropriate management and treatment for initial evaluation or follow‑up of a diagnosed condition.
• Record all patient data in the electronic health record (EHR) after each encounter.
• Initiate diagnostic and therapeutic measures as indicated by standing protocols.
• Provide health counseling and instructions regarding common patient problems.
• Work with the Clinical Pharmacist to support patient education on medication adherence and appointment compliance.

Requirements

• Current and unrestricted Pennsylvania Licensed Practical Nurse (LPN) license.
• Graduate of an accredited practical nursing program.
• Current CPR/BLS certification.
• Strong clinical communication, documentation, and organizational skills.
• Ability to recognize changes in patient condition and identify concerns requiring escalation.
• Ability to work efficiently in a high‑volume, team‑based environment.
• Ability to manage telephone, electronic, and EHR‑based patient communications.
• Commitment to providing respectful and culturally responsive care to DVCH's diverse patient population.

Qualifications

• Experience in primary care, ambulatory care, community health, telephone‑based nursing, or an FQHC environment.
• Experience with medication refill and clinical results workflows.
• Experience using Epic and MyChart.
• Bilingual skills preferred based on patient population needs.

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• 401(k) with employer match and additional contributions
• Employer‑paid life insurance
• Tuition reimbursement
• Generous paid time off
• Continuous Medical Education Stipend
• Loan Repayment Assistance Program

Schedule

Monday–Friday schedule with no weekend clinic hours.