Access Liaison- Contact Center- New Orleans

We need to output HTML fragment with headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate like EEO, legal, cookie/navigation, duplicated lines, application instructions. Also remove "Apply Today!" etc. Also remove contact info? That's application instructions; we should drop. Also remove "Physical and Environmental Demands"? Not a heading we have; but we could include maybe under Requirements? But we only have set headings; we can include if content matches. The posting includes Education Required, Work Experience Preferred, Knowledge Skills And Abilities (KSAs), Job Duties, etc. Also includes "Remains knowledgeable on current federal, state and local laws..." etc. Also includes compliance statements, EEO, etc which we should drop. Also includes "Physical and Environmental Demands" which we might include under Requirements? Not a standard heading; but we could maybe put under Requirements? However instructions: Use headings only for those listed; we can create sections for those that have content. So we need to map content to sections: - About the role: The introductory paragraph about exceptional care, calling, etc. Also "This job welcomes and connects the consumer to the health system..." That's description of role. So we can put that in About the role. - Responsibilities: Job Duties list. - Requirements: Education Required, Work Experience Preferred, maybe also "Remains knowledgeable on current federal, state and local laws..." but that's more of a requirement? Could be under Requirements. - Qualifications: maybe overlapping with Requirements; but we can separate: Qualifications could be Education and Experience. But we already have Requirements; maybe we can put Education/Experience under Requirements, and KSAs under Skills. Qualifications maybe not needed if overlapping. But we need to decide. - Skills: Knowledge Skills And Abilities (KSAs) list. - Benefits, Pay, Schedule: Not present; we should not include those sections. We must not include headings with filler text. So we will output sections: About the role, Responsibilities, Requirements, Skills. Possibly Qualifications if we have distinct content not covered elsewhere. The posting includes "Education Required – High school diploma or equivalent. Work Experience Preferred – Bachelor’s degree. Required – Four years of experience in customer service, appointment coordinator or another related field." That's qualifications. Could be under Requirements or Qualifications. Since we have both headings, we could put Education/Experience under Qualifications, and maybe other requirements like compliance knowledge under Requirements. But we need to avoid duplication. Let's think: The instructions: "Prefer a few substantive sections over many thin ones." So maybe we combine Education/Experience and KSAs into Requirements and Skills respectively, and have About the role and Responsibilities. That's four sections. Thus:

About the role

with paragraph(s) summarizing the intro and role description.

Responsibilities

with

• each duty from Job Duties list.

  Requirements

  with
  • for Education Required, Work Experience Preferred, Required experience, maybe also "Remains knowledgeable on current federal, state and local laws..." and compliance statements? But those are more like requirements but also boilerplate? The compliance statements are EEO etc which we should drop. The "Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards." That's a substantive requirement; we should keep. Also "This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns." That's also a requirement but maybe borderline boilerplate? It's about compliance; could be considered requirement. However it's somewhat generic but still specific to role. We'll keep it. Also "The incumbent has no occupational risk for exposure to communicable diseases..." That's physical demands; maybe not needed. We could drop as it's more about physical demands; not a standard heading. Could be omitted. We'll include Requirements list: Education Required, Work Experience Preferred, Required experience, Knowledge of laws/regulations, Compliance & Privacy Program adherence.

    Skills

    with KSAs list. We must not include any duplicated lines. Ensure we preserve all substantive info. Let's extract the exact sentences. Intro: "Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way. This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments." That's the role description. Job Duties list (from "Job Duties" paragraph): Let's extract each sentence separated by periods. "Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time." "Manages patient egresses, including but not limited to: phone, email, text, live-chat, etc." "Delivers first contact resolution provides the patient with right care outcome." (maybe missing punctuation; but keep as is) "Responds to patient and provider request with a focus on transforming experience by building trust and rapport." "Provides timely and effective resolutions that exceed stakeholder expectations." "Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop." "Navigates escalations to clinic partners with poise and skill to resolve patient issues." "Navigates and flexes between the varying needs of patient segments to eliminate barriers to efficient delivery of care." "Identifies system service delivery problems and potential solutions for effective patient management interventions." "Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care." "Serves as a subject matter expert and brand ambassador for our service line focuses on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments." "Performs other related duties as assigned." "The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time." "Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards." "This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns." We should keep those last two as requirements. Education/Experience: "Education Required – High school diploma or equivalent. Work Experience Preferred – Bachelor’s degree. Required – Four years of experience in customer service, appointment coordinator or another related field." KSAs list: "Excellent critical thinking skills.Ability to maintain a patient/consumer focused approach in all interactions.Ability to solve potentially complex navigation problems.Proficient in navigating and managing multiple systems.Excellent interpersonal skills and ability to manage multiple stakeholders.Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs.Proficiency in technology applications and various software packages specific to role.Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment." Note there are no spaces after periods; we need to format nicely. Now produce HTML. We'll wrap each section in

    and then

    or

    . For About the role: we can put multiple sentences in

    . Could be one

    with the whole paragraph. For Responsibilities:

    • each duty. For Requirements:
      • each item: Education Required..., Work Experience Preferred..., Required experience..., Remains knowledgeable..., This employer maintains... For Skills:
        • each KSA. Make sure not to include any boilerplate like EEO, equal opportunity, etc. Also remove "Physical and Environmental Demands", "Are you ready to make a difference? Apply Today!", contact info, etc. Check for duplicated lines: The intro had repeated "Exceptional care starts with exceptional people." twice; we should keep both? It's duplicated but it's substantive; we should preserve all substantive information, not remove duplicates unless they are boilerplate. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." It says remove duplicated lines. So we should remove duplicated lines. The line "Exceptional care starts with exceptional people." appears twice; we should keep only one occurrence. Also "Exceptional care starts with exceptional people and teams." is similar but not exact duplicate; it's okay. Thus we need to deduplicate that exact line. Let's craft About the role paragraph without duplicate. We'll start: "Exceptional care starts with exceptional people. For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way. This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments." That seems good. Now Responsibilities list: we need to ensure we include all duties from Job Duties. Also note that some duties may be similar to earlier description; but we keep them. Let's list each duty as
        • . We'll copy the sentences exactly as they appear, but ensure proper punctuation. From the text: "Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time." "Manages patient egresses, including but not limited to: phone, email, text, live-chat, etc." "Delivers first contact resolution provides the patient with right care outcome." (maybe missing a word; but we keep as is) "Responds to patient and provider request with a focus on transforming experience by building trust and rapport." "Provides timely and effective resolutions that exceed stakeholder expectations." "Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions