Access Controls Technician, IT Operations

The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors. This role involves maintaining and updating access levels for existing employees, contingent workers, and contracted suppliers. The technician assists with requests received both in-person and through email or the ticketing system, troubleshooting, assessing, and triaging access control issues as needed.

What You'll Do

• Able to adapt to communication styles to suit different audiences at Tesla
• Action-oriented, able to follow up on feedback to ensure positive outcomes
• Provide exceptional customer service while supporting external partners with requests through established communication channels
• Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines
• Adhere and follow the guidelines established through the Global Access Control Program
• Identify issues with badging processes and equipment and bring them to the attention of management
• Develop insightful recommendations to address complex operational and strategic problems
• Perform other IT-related duties and special project functions as assigned

What You'll Bring

• Good hands-on working experience with Access Control Systems (ACS)
• Superior customer service skills to deal with both internal and external customers
• Ability to communicate effectively, both orally and in writing
• Able to remain calm and handle high stress situations in a fast-paced environment
• Strong analytical and problem-solving skills
• Able to work independently or as part of a team
• A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
• Comfortable with high-tech work environment and constant learning of new tools and innovation
• Attendance and punctuality are essential and expected
• Must be able to work additional time, weekends, and holidays as required by Operations

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• Health Savings Account (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA
• Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company-paid Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Commuter benefits
• Employee discounts and perks program
• Tesla Babies program
• Weight Loss and Tobacco Cessation Programs
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance