Access Control Technician - Enterprise Systems & Solutions
About the role
We are seeking a motivated technologist to join our Enterprise Systems & Solutions team within Information Technology Services (ITS). This position assists with the administration, support, documentation, and improvement of campus access control and video surveillance systems, including the Lenel OnGuard access control system, the Milestone video management system, and related technologies used to manage door access, camera systems, wireless locks, and physical security workflows across campus.
The successful candidate will work closely with University Police, Maintenance and Operations, the ITS Network Operations unit, vendors, contractors, and other campus partners to ensure reliable and effective access control and video surveillance services.
Responsibilities
- Assist with daily system support, troubleshooting, and monitoring of access control and video surveillance systems.
- Coordinate with vendors and contractors for system maintenance, upgrades, or expansions.
- Document system configurations, workflows, and procedures.
- Support existing buildings, renovations, new construction, and future security technology improvements.
- Plan and implement upgrades or expansions of access control and video surveillance systems.
- Collaborate with campus partners to ensure operational continuity and campus safety.
Requirements
- Strong attention to detail and sound judgment.
- Effective communication skills.
- Commitment to supporting campus safety and operational continuity.
- Understanding of and sensitivity to diversity, inclusion, and equity-minded policies, programs, and practices.
About the team
The Enterprise Systems & Solutions team ensures the seamless operation of various enterprise systems that support SUNY Plattsburgh’s mission. ITS provides comprehensive technology support for campus needs, including administrative computing, web development, integration, system support, and network infrastructure management. The team delivers services, tools, and facilities that maintain a stable, secure, and user-friendly environment for the campus community.