Access Control Technician

About the role

Wachter is accepting applications for an Access Control Service Technician for work at various retail locations across the United States. We seek self-motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

Responsibilities

• Installing, troubleshooting, and repairing Access Control, CCTV, and Intrusion Alarm Systems
• Running low voltage and composite cables in commercial buildings, including conduit work and concrete drilling
• Cutting in door strikes and maglocks as needed
• Completing all wiring, connections, and equipment installations to meet customer satisfaction and contractual requirements
• Collaborating with Installation Team Leads or Project Managers to manage schedules and equipment delivery
• Conducting system tests and troubleshooting to ensure full functionality and compliance with local, state, and federal codes
• Providing technical escalation support both on-site and remotely

Requirements

• Experience installing and servicing Access Control, CCTV, and Intrusion Alarm Systems in commercial environments
• Experience with Fire Alarm Systems is a plus
• Ability to read blueprints and site maps
• Experience with voice and data cabling is a plus
• Strong customer service and communication skills (verbal and written)
• Proficiency with smartphones, computers, email, spreadsheets, and internal systems
• Possession of basic low-voltage/telecom tools, PPE, and reliable transportation during training

Travel and Training

• Valid driver’s license with a clean driving record (no DUI/DWI in the last 3 years)
• Willingness to travel extensively (up to 75-100%) and work flexible shifts, including overnight travel
• Must have reliable personal transportation for use during the initial training period
• Must be willing to attend a mandatory one-week, in-person technician orientation in Lowell, Arkansas upon hire; orientation is scheduled shortly after hire based on the next available session, and a company vehicle will be provided upon completion of orientation

Benefits

• Full-time work
• Competitive Compensation based on experience
• Paid weekly
• Per-Diem paid when overnight travel is required
• Company vehicle provided, in some cases, after initial 2-4 weeks of employment
• Drive time and mileage paid for use of personal vehicle when travel is required
• Opportunities for certification and career advancement
• Supportive team environment
• Company Paid! Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings