Access Control Support Specialist

About the role

Auburn University Facilities Management is seeking an Access Control Support Specialist to support the University's key management and electronic access systems. You will ensure faculty, staff, students, and campus affiliates have the access they need while providing excellent customer service and resolving access-related issues. The ideal candidate enjoys problem-solving, working with technology and databases, and building positive relationships with customers.

Responsibilities

• Assigns and tracks keys, cards, and credential access levels for the campus population.
• Validates authorized requests and creates, modifies, and deletes users, pin segments, and/or various credentials in the system.
• Analyzes, reviews, and resolves duplicate or erroneous record issues.
• Utilizes key management and/or Access Control systems, databases, and software.
• Ensures system data integrity and audits frequently for errors, archiving needs, or updates.
• Provides technical assistance and coordination to address and resolve access concerns, ensuring high levels of customer service.
• Coordinates with segment and building administrators to resolve issues.
• Serves as a liaison between Access Control and other campus departments concerning keying and access needs.
• Schedules varying access to classrooms, labs, and conference rooms.
• Assists supervisors, architects, clients, building managers, and engineers with the design, implementation, and maintenance of access control systems.
• Coordinates cross-functional use, maintenance, and distribution of existing access levels.
• Facilitates communication relating to policies, procedures, documents, workflows, and access requirements across campus departments.
• Reviews processes involved with requests and identifies improvements or edits.
• Creates and assigns master keying as well as locking/unlocking time zones for the campus, including segments, buildings, and labs.
• Identifies and resolves conflicts to ensure efficient master keying and time zone management.
• Develops and delivers system reports for various University departments as needed.
• Coordinates processes for recurring reports to be utilized by Public Safety.
• Reviews HR/ID Management reports and modifies key records and employee access daily.
• May be responsible for meeting and maintaining training and certification requirements as outlined by Auburn University Facilities Management Policy.

Qualifications

Level I: High School Diploma or equivalent and 3 years of experience in customer service and office administration including computers, software, and databases. Valid Driver's License.

Preferred: Experience with keying management, access control, and/or security databases, systems, and software.

Level II: High School Diploma or equivalent and 5 years of customer experience and office administration including computers, software, and databases, with at least three years’ experience with keying management databases, master keying systems, access control databases/software and/or security systems software. Valid Driver's License. Successful completion of approved key management software training or Lenel Associates Certification within 180 days.

Preferred: Experience with master keying system designs and procurement. Experience with advanced access control systems or advanced intrusion system design and programming.

Benefits

• Life-Changing Impact: Contribute to research, instruction, and outreach that make a lasting difference.
• Culture of Excellence: Work in a top-ranked higher education environment committed to collaboration and innovation.
• Support & Balance: Generous benefits, educational opportunities, and a culture of work/life balance.
• Location: Enjoy southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and Gulf of Mexico beaches.
• Inclusivity: Auburn fosters an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Posted 8/3/2026