Access Control Sr. Coordinator

About the Role

This position operates in a professional office environment and security operations setting, routinely using computers, access control systems, badge printing equipment, telephones, photocopiers, and other office and security-related equipment. The role supports multiple locations and requires regular interaction with employees, visitors, contractors, management, Human Resources, Facilities, and Security personnel.

Responsibilities

• Print, encode, issue, distribute, renew, replace, and deactivate employee and contractor identification badges.
• Review, verify, and process access authorization requests in accordance with company procedures.
• Assign, modify, and remove access permissions within access control systems.
• Maintain accurate records within access control systems, databases, and department documentation.
• Support visitor management processes, including temporary badge administration and visitor access requests.
• Conduct periodic audits of badge records, access permissions, and security system data to ensure compliance and accuracy.
• Troubleshoot badge, credential, card reader, and access control issues and coordinate resolution as necessary.
• Coordinate packaging, shipping, and distribution of badges and credentials to multiple locations.
• Generate reports and provide support to Security, Human Resources, Facilities, Management, and other stakeholders regarding access rights and credential management.
• Ensure compliance with company security policies, procedures, data protection requirements, and access control standards.

Requirements

• High School Diploma, GED, or equivalent required.
• Minimum of two (2) years of experience in security, access control, physical security operations, badge administration, visitor management, customer service, or an administrative support role preferred.
• Experience working with access control systems required.
• Experience in a corporate, commercial, industrial, or multi-site environment preferred.
• Knowledge of security practices, access control administration, and applicable security regulations.
• Experience with SiPass Integrated access control systems preferred.
• Experience with visitor management systems preferred.
• Familiarity with HID card technologies, badge printing equipment, and card encoding processes preferred.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to maintain confidential and sensitive information with discretion.
• Ability to work independently with minimal supervision and manage multiple priorities.
• Ability to establish and maintain effective working relationships.
• Must exercise a high degree of integrity and demonstrate a strong code of ethics.
• Must be able to speak, read, and write English.
• Ability to maintain a valid driver's license, if required.

Skills

• Customer Focus
• Communication Proficiency (Oral and Written)
• Attention to Detail
• Integrity and Confidentiality
• Reliability and Accountability
• Problem Solving
• Time Management
• Adaptability
• Teamwork and Collaboration
• Security Awareness and Compliance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to communicate with others and exchange accurate information.
• Operate a computer and other office productivity machinery.
• Move about the workplace and remain in a stationary position for extended periods.
• Extend hands and arms in any direction.
• Occasionally required to distribute badges and credentials, and lift or move packages weighing up to 25 pounds.

Pay

The compensation for this position is $29.75 - $35.00 per hour, depending on factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including:

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work