Access Control Analyst

About the role

The Access Control Analyst will be a member of the Global Security Technology Team and will serve as a resource to the overall Global Security Department. The Analyst will have primary responsibilities to manage all security access control badging-related services for GM Financial employees and vendors. Secondary responsibilities include backup support for the administration of corporate parking and a wide range of support to the Global Security Technology team and other organizational components.

Responsibilities

• Responsible for printing all badges for GM Financial employees and contractors
• Process and complete ServiceNow requests relevant to position
• Create and manage all badge related training materials and governance documentation
• Investigate errors and anomalies in the access control badging system
• Aid in managing parking badges and parking validations at our Fort Worth and Las Colinas offices
• Maintain inventory and re-order of badging supplies
• Develop advanced dashboards for management use
• Work with business partners to understand their data and metrics needs and to ensure data integrity
• Partner with multiple clients through a combination of internal relationship management, applied business analysis and project management
• Respond to ad-hoc reporting requests as needed to support organizational needs

Qualifications

• Understanding of access control badging operations and systems/software
• Advanced level of expertise using Microsoft Office suite
• Knowledge or ability to learn Microsoft Power BI
• Advanced problem solving and analytical skills to address complex reporting and metrics scenarios
• Ability to communicate complex ideas into comprehensive verbal/written communication to gain broad organizational commitment and alignment
• Knowledge required to independently plan, prioritize and manage programs that ensure compliance and continual improvement
• Analytical mindset, with a high level of organization and effective communication skills
• Ability to multi-task and maintain professionalism in stressful situations
• Recognition of processes that can be streamlined and implementation of approved changes to these processes accordingly
• Strong capacity to conduct data analysis and research, with the ability to analyze, and recognize business trends impacting the Global Security organization
• Advanced time management skills and the ability to prioritize tasks to align with management’s goals and objectives
• High degree of motivation with ability to work independently, as well as participate on team projects
• Possess and demonstrate a thorough understanding of the effective convergence of people, process, and technology
• Experience with process mapping and optimization
• Advanced verbal and written communication skills
• Experience in a customer service-related field

What We Offer

• Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
• Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.
• Compensation: Competitive pay and bonus eligibility.
• Work Life Balance: Flexible hybrid work environment, 2-days a week in office.