Access Business Partner

Major responsibilities

• Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
• Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
• Establish C-suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented (e.g., student pay/licensing/collections).
• Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell-through to increase revenue and market share.
• Build strong relationships with vendor partners (for example, VitalSource and BNED) and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
• Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
• Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
• Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
• Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.
• Lead regional term readiness efforts, ensuring institutions and channel partners are prepared for each academic term.
• Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
• Contribute to and follow established playbooks, checklists, and operational procedures for program setup, launch, and transition activities.
• Validate completion of readiness milestones in collaboration with the Access Delivery and Implementation (Operations) team.
• Identify and document risks or gaps; escalate issues to the Director or Operations team for resolution.
• Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
• Partner with Delivery and Implementation and vendor field teams to manage pricing updates, adoption reconciliation, and access corrections.
• Coordinate with the Delivery and Implementation and vendor field teams to resolve data discrepancies and ensure fulfillment accuracy.
• Participate in joint meetings or readiness reviews with vendor and institutional partners to monitor progress and address emerging issues.
• Monitor and track term-readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
• Provide regular reporting and analysis to the Director, highlighting successes, risks, and opportunities.
• Identify trends or recurring issues across institutions or vendor partners, recommending process improvements.
• Contribute to post-term reviews and continuous improvement initiatives to enhance efficiency and institutional satisfaction.
• Act as a field Access SME to Sales and Customer Success teams, providing education and training on Access processes, policies, and best practices.
• Support enablement sessions for institutional and vendor partners as new Access initiatives or tools are introduced.
• Aid in creating IA sales tools, marketing and training collateral for the field teams and IA customers.
• Maintain up-to-date knowledge of Access models, policies, and system workflows to ensure consistent guidance across stakeholders.
• Contribute to updates of Access playbooks, readiness checklists, and enablement materials.

Qualifications

• Bachelor's Degree.
• 3-5 years of experience in program management, partner relations, sales operations, or customer success.
• Strong knowledge of Access or digital content delivery programs; experience working with bookstores, vendors, or institutional partners is a plus.
• Proven ability to manage partnerships and coordinate across multiple stakeholders.
• Excellent communication, collaboration, and organizational skills.
• Proficiency in Salesforce or similar CRM systems and comfort interpreting data and dashboards.
• Ability to manage competing priorities and drive accountability through collaboration.
• Ability to travel within your territory and to occasional company meetings.

Preferred Qualifications

• EdTech, publishing, or SaaS experience.
• Experience supporting training, enablement, or process documentation.
• Proven track record of identifying and advancing non-traditional growth opportunities, including driving digital-first adoption strategies and establishing and maintaining partnerships.
• Demonstrated ability to leverage AI and automation tools to optimize reporting, enhance tracking, improve stakeholder communication, and streamline data reconciliation processes.
• Skilled in developing and refining resources that introduce and support forward-thinking for both internal teams and external partners.