Access Associate (Per Diem, Days)

Department: Admitting - Emergency Department
Location: Rochester General Hospital - 1425 Portland Avenue Suite 190, Rochester, NY 14621

About the role

As an Access Associate, you will provide administrative support by greeting patients, performing check-in and check-out procedures, and processing payments. This role requires a warm and inviting disposition, as you will be the first point of contact for patients and their families.

Responsibilities

• Manage incoming calls while providing necessary information.
• Greet patients, provide direction as needed, and schedule patient appointments.
• Complete the registration process for patients as defined by departmental policy.
• Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.
• Collect and process payments when applicable.

Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally. Involves sitting most of the time but may require walking or standing for brief periods.

Qualifications

Required

• None specified

Preferred

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Schedule

Per diem: Monday-Friday, 7:00 AM - 3:00 PM, every other weekend/holiday.

Pay

Pay range: $17.85 - $20.00 per hour. The listed base pay range is a good faith representation of current potential base pay for a successful full-time applicant. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.