Access Associate Optional

About the role

Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package (for Part/Full-Time) and competitive shift differentials as appropriate for your shift worked.

Responsibilities

• Performs hospital-based registration in an on-site patient-facing setting.
• Provides excellent customer service to internal and external customers.
• Works with TH ancillary departments to coordinate care, communicate, maintain confidentiality (HIPAA), and manage patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients.
• Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage, and collects copays/deposits/deductibles.
• Utilizes standardized scripting to ensure compliance with legal and financial requirements.
• Educates patients on insurance benefits, out-of-pocket costs based on Epic-generated estimates, and connects patients with financial assistance resources as needed.
• Registers patients while maintaining the integrity and patient safety of patient needs while following the processes of each specific department.
• Maintains waiting rooms, informs clinical teams of medical concerns, performs critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.), wayfinding, and assists with transportation/visitor needs.
• Adapts to a dynamic work flow, meets departmental targets for accuracy and avoids critical errors.
• Fulfills scripting, anticipates customer needs, solves problems, maintains consistent and positive interactions with patients and co-workers.
• Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety, and point of service collections.

Requirements

• High School Degree or GED.
• Experience in fast-paced customer-driven environment.
• Ability to operate multiple computer applications.
• Excellent verbal and written skills.
• Typing speed of 35 wpm.
• Medical terminology required within first year of employment if not already taken.
• 1-2 years experience in Customer Service.

Qualifications

• Flexibility to work in 24/7 departments, 1st, 2nd, and 3rd shifts.
• Ability to work 12-hour shifts, weekends, and rotation of on-call.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
• For PRN/Optional, access to 401(k) and other benefits.

Pay

Competitive shift differentials as appropriate for your shift worked.

Schedule

Optional as needed, Shift varies, Holiday/weekend rotation.