Access Associate Optional

About the role

Join a compassionate, servant-led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package (for PT or FT) and competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

Responsibilities

• Performs hospital-based registration in an on-site patient facing setting.
• Provides excellent customer service to our internal and external customers.
• Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients.
• Collections patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles.
• Utilizes standardized scripting to ensure compliance with legal and financial requirements.
• Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed.
• Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department.
• Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.
• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Maintains accuracy and avoids critical errors.
• Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers.
• Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Requirements

• High School Degree or GED.
• Experience in fast paced customer driven environment.
• Ability to operate multiple computer applications.
• Excellent verbal and written skills.
• Typing speed of 35 wpm.
• Medical terminology required within first year of employment if not already taken.
• 1-2 years experience.

Qualifications

• Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts.
• Ability to work 12-hour shifts, weekends, rotation of on-call.

Skills

• Bending - Consistently
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting
• Lifting 50+ Lbs. - Rarely
• Lifting
• Pulling - Consistently
• Pushing - Consistently
• Reaching – Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Using Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking – Consistently

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement.
• For PRN/Optional, there is access to 401(k) and other benefits.

Pay

Competitive shift differentials as appropriate for your shift worked. Can turn into Part-time or Full-time depending on your interest and future needs.

Schedule

Hours/shifts vary with holiday/weekend rotation, varies shifts needed.