Access Associate (Full-time, Days)

About the role

As an Access Associate, you will provide administrative support in the Emergency Department, serving as the first point of contact for patients and their families. This full-time position is based at 1415 Portland Avenue Suite 190, Rochester, NY 14621.

Responsibilities

• Manage incoming calls while providing necessary information.
• Greet patients, provide direction, and schedule appointments.
• Complete patient registration processes as defined by departmental policy.
• Verify insurance eligibility and coverage; obtain necessary precertification or authorization when applicable.
• Collect and process payments.

Requirements

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally. Involves sitting most of the time but may require walking or standing for brief periods.

Pay

Pay range: $17.85 - $20.00 per hour.

Schedule

Full-time, 40 hours per week. Monday–Friday, 7:00 AM–3:30 PM.