Academy of Country Music Contractor – Music Industry Data and Systems Specialist

Key Responsibilities

• Lead a strategic data modernization initiative focused on artist metrics, chart performance tracking, and awards qualification analysis.
• Serve as the department's subject matter expert for artist data aggregation, statistical analysis, chart tracking, and qualification methodologies.
• Analyze and synthesize large volumes of artist performance data from multiple industry sources, identifying trends, discrepancies, and opportunities for process improvement.
• Design and implement enhanced tracking models for artist metrics and awards qualification across charts, streaming, radio, touring, and other industry data sources.
• Evaluate, recommend, and implement technology solutions that improve data accuracy, reporting capabilities, and operational efficiency.
• Utilize AI-powered tools to automate manual processes, streamline data collection, improve reporting, and support decision-making.
• Develop scalable workflows, documentation, dashboards, and reporting frameworks that strengthen long-term awards operations.
• Ensure data integrity, consistency, and governance across all departmental platforms and databases.
• Collaborate with internal stakeholders to identify opportunities for system enhancements and technology-driven solutions.

Membership Database and CRM Management

• Serve as primary administrator and point of contact for ACM membership operations.
• Maintain and optimize the membership platform, CRM records, and database integrity.
• Perform data audits, record maintenance, reporting, and quality assurance activities.
• Manage membership renewals, updates, financial tracking, and reporting.
• Oversee member vetting, approval workflows, and database documentation.
• Maintain membership and Board-related content on the ACM website.
• Recommend communication strategies based on membership trends, engagement metrics, and database insights.
• Support preparation and logistics for committee task forces and the Q3 Board Meeting.

Awards and Industry Relations

• Provide analytical support for off-camera awards planning, tracking, and qualification reviews.
• Aid in artist and industry-facing operational processes related to ACM Honors.
• Support onsite execution and data management needs during ACM Honors on August 19.

Leadership and Operations

• Guide and support the department coordinator.
• Assist with cross-functional projects and strategic initiatives as assigned.
• Contribute to continuous improvement efforts across departmental systems, processes, and workflows.

Required Qualifications

• Bachelor's degree required.
• 3–7 years of experience in music industry operations, data analytics, CRM administration, business operations, technology implementation, or related fields.
• Demonstrated expertise analyzing artist performance data, chart metrics, streaming data, audience trends, and awards qualification criteria.
• Strong analytical mindset with experience translating complex datasets into actionable insights and recommendations.
• Advanced proficiency in Microsoft Excel, including data modeling, formulas, pivot tables, reporting, and large dataset management.
• Experience working with CRM systems, membership databases, reporting platforms, and data management tools.
• Proven ability to evaluate, implement, and optimize technology solutions that improve business processes.
• AI and Emerging Technology Experience: Hands-on experience utilizing AI-powered tools to improve operational efficiency, automate workflows, and enhance analytical capabilities.
• Prompt engineering and advanced use of large language models such as ChatGPT, Claude, Gemini, Grok, or similar platforms.
• Leveraging AI tools for data extraction, classification, summarization, reporting, trend analysis, and workflow automation.
• Familiarity with Microsoft Copilot, NotebookLM, automation tools, or comparable AI-enabled productivity platforms.
• Understanding of how AI can be integrated into data governance, analytics, and operational processes.
• Exceptional project management and organizational abilities.
• Strong problem-solving skills with a systems-oriented mindset.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• High attention to detail and commitment to data accuracy.
• Ability to maintain strict confidentiality with sensitive information.
• Professional, collaborative, and solutions-oriented approach.
• Passion for the country music industry and artist community.
• Ability to travel occasionally as business needs require.