Academic Testing Proctor

About the Role

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay.

Responsibilities

• Provides administrative support by creating professional and courteous correspondences between test vendors, examinees, faculty, staff, and students
• Generates daily reports; research student records; enters research data in Excel; completes daily task reports
• Administers proctoring service for academic tests and provides proctoring for placement tests
• Provides excellent customer service and provides requested information or refers to the appropriate department
• Ensures all computers have appropriate software for each test
• May be required to perform other duties as assigned
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor

Required Qualifications

• Customer service experience in a high-volume environment with an ability to handle stressful situations
• Excellent organization and prioritization skills
• Excellent oral and written communication skills
• Excellent computer skills; intermediate experience in Microsoft Office 365
• Must be able to work with minimal supervision and as part of a team
• Strong attention to detail
• Ability to learn applications quickly
• Ability to work mornings, evenings and Saturdays
• Complete certifications within 30 days of hire date

Additional Considerations

• Experience working in a testing center
• Experience working in a post-secondary educational environment
• Knowledge of academic and placement testing
• Knowledge of Canvas or other Learning Management Systems
• Intermediate knowledge of Microsoft Excel

Pay & Schedule

• Pay: $20.06-$24.39 per hour. State benefits do not apply.
• Schedule: Monday-Friday 8:00 AM to 4:30 PM (29 hours per week) or as scheduled
• Travel: Travel between campuses can be required