Academic Technologist

About the role

Responsible for assisting the various teams in providing technical, administrative, and logistical support for online graduate and undergraduate courses. Provides support to the Learning Management System (LMS) users in the investigation, analysis, and resolution of all problems related specifically to the LMS and its integrated applications. Responsible for conducting accessibility and functionality audits, ensuring accessibility compliance of all newly developed courses.

Responsibilities

• Maintain and update live courses, correct content issues, and maintain consistency across course components
• Test and evaluate LMS updates, and new functionalities and review results
• Deliver advanced technical assistance by phone, email, and other channels for educational technologies (e.g. Kaltura, Zoom) and course-integrated tools
• Coordinate with university departments and technical support teams to streamline issue resolution and enhance the faculty and student online learning experience
• Conduct post-development User Experience (UX) design audit and remediation
• Aid Instructional Designers, Faculty and Students registered with the Office of Accessible Education in formatting course materials for WCAG compliance
• Provide training for faculty and students on the use of educational technologies including but not limited to LMS, Zoom, Kaltura, Google Drive, etc.

Requirements

• Bachelor’s degree in a related field or combination of experience and education
• 1 to 3 years of experience in LMS, educational technology or instructional support
• ADA compliance and training experience preferred

Qualifications

• Moderate to Advanced technical skills with Learning Management Systems (LMS) such as Brightspace, Strut, Blackboard, Moodle, Canvas, etc and other educational technologies
• Advanced knowledge of Web Content Accessibility Guidelines (WCAG) for online course delivery and proficiency in ensuring WCAG compliance using tools like G Suite (Google Products), Adobe Acrobat, and Microsoft Office
• Advanced skills with G Suite (Google Products), Adobe Acrobat, and Microsoft Office
• Proficiency in creating vtt files for closed captions and utilizing accessibility tools and techniques to create accessible digital content
• Experience in using and troubleshooting academic technologies, including LMS, video conferencing tools like Zoom, online collaboration platforms, and multimedia authoring software
• Familiarity with software applications commonly used in education, such as Microsoft Office Suite and Google Workspace, and providing support to users via email, phone and video conferencing technologies
• Strong analytical skills to troubleshoot software and hardware issues and provide technical support to faculty and students
• Versatility in both PC and Mac operating environments
• Excellent verbal and written communication skills to effectively convey technical information to faculty and students
• Ability to work independently and collaboratively in a team environment, demonstrating discretion and judgment within delegated authority
• Prominent customer service skills, including handling problems, questions, conflicts, and suggestions with diplomacy and patience

Skills

• Technical skills with Learning Management Systems (LMS)
• Web Content Accessibility Guidelines (WCAG) proficiency
• Accessibility auditing and remediation
• Training and development
• Customer service

Benefits

The hiring range for this position is $24.00 - $30.30 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.