Academic Student Support Program Director (Director of Student Success)

Position Summary

Reporting to the Associate Provost for Learning and Student Success, the Director of Student Success leads efforts to create a coordinated, welcoming, and effective student experience across the institution. Working in close partnership with faculty, advisors, and student-facing teams, the Director ensures that students encounter clear pathways, consistent guidance, and responsive support from entry through graduation.

Key Responsibilities

• Collaborate with academic and administrative leadership to advance cross-functional student success initiatives and remove barriers to student progress.
• Oversee the integration of the one-stop student support model into campus operations, ensuring alignment across departments and seamless referrals.
• Partner with Academic Advisement, the Starr Career Development Center, and the Office of Experiential and Community Engaged Learning to strengthen connections between academic pathways and career preparation.
• Develop and deploy asynchronous student success courses and learning experiences that support students at key stages of their academic and career development.
• Partner with Enrollment Management and Student Affairs to develop, refine, and coordinate student communications to ensure clear, consistent, and actionable messaging across the student lifecycle.
• Establish and track real-time metrics and key performance indicators (KPIs) to assess the effectiveness of student success initiatives and inform decision-making.
• Participate in grant development and writing, including identifying funding opportunities, contributing to proposals, aligning funded initiatives with institutional priorities, and managing funded projects.
• Supervise and support staff and project teams, fostering a collaborative, respectful, joyful, and student-centered work environment.

Qualifications

• Minimum Qualifications: Bachelor's degree and eight years' related experience required.
• PREFERRED QUALIFICATIONS: Master’s degree, PhD or EdD in higher education administration or related field. Five years or more of experience managing student success initiatives within higher education. Demonstrated success managing complex cross-divisional initiatives with measurable positive impacts on student outcomes. Strong communication and project management skills, with the ability to translate strategy into effective implementation. Demonstrable experience strengthening institutional culture with a focus on collaboration, excellence, impact, inclusion, and innovation. Experience working with student information systems and EAB Navigate 360. Willingness to ethically and thoughtfully incorporate generative AI into workflows. Experience facilitating professional development opportunities for diverse groups of faculty, administration, and staff. Experience managing institutional budgets and/or grant funded initiatives. Evidence of data informed decision making and the use of data to document effectiveness of interventions. Experience supporting faculty, students, and staff through complex organizational change. Ability to articulate an ambitious vision for student success that aligns with Baruch College’s institutional mission, strategic plan, and values.